Medical Information Customer Experience Specialist
3 weeks ago
Medical Information Customer Experience Specialist - Walton Oaks (Hybrid) - 12 months contract - £21.84-£23 per hour Umbrella or £19.49-£21 per hour PAYE
We are looking for a Dutch-speaking MICES who also speaks fluent English, both at proficiency level C1. Any additional European language skills (German, French, Polish, Greek, Norwegian, Danish, Swedish), then perfect.
Summary:
Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with high degree of quality customer service in the local language. The MICES may also assist with second line content management activities.
Medical Information (MI) EUCAN is a customer-focused group within Worldwide Medical & Safety that is responsible for handling and responding to unsolicited medical inquiries regarding client products and devices, from customers that include consumers, healthcare professionals (HCPs) and internal client colleagues across the region. The MICES will report to the Medical Information IDM Customer Experience Country/Cluster Lead within Medical Information EUCAN.
Responsibilities:
Medical Information Customer Experience Request Management:
• Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
• Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
• Identify and report adverse events and product quality complaints within required timelines
• Provide response in customer’s local language using approved resources in English.
• May support a therapeutic area team with second line activities including (but not limited to) escalation management and content creation.
General Responsibilities:
• Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
• Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
• May be required to provide training and support to other team members.
• May be required to represent MI in required Client Country Office activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.
• May support the Country Relationship Management for a specific market(s)
• May participate in additional projects within MI.
• Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.
Education & Experience:
• Degree in a life science/healthcare field required
• Pharmacy Degree preferred
• 1-2 years of medical information or relevant work experience
• Customer Service experience
-
Walton On The Hill, United Kingdom Russell Tobin Full timeMedical Information Customer Experience Specialist - Walton Oaks (Hybrid) - 12 months contract - £21.84-£23 per hour Umbrella or £19.49-£21 per hour PAYEWe are looking for a Dutch-speaking MICES who also speaks fluent English, both at proficiency level C1. Any additional European language skills (German, French, Polish, Greek, Norwegian, Danish,...
-
Walton On The Hill, United Kingdom Russell Tobin Full timeMedical Information Customer Experience Specialist - Walton Oaks (Hybrid) - 12 months contract - £21.84-£23 per hour Umbrella or £19.49-£21 per hour PAYEWe are looking for a Dutch-speaking MICES who also speaks fluent English, both at proficiency level C1. Any additional European language skills (German, French, Polish, Greek, Norwegian, Danish,...
-
Walton on the Hill, United Kingdom Russell Tobin Full timeMedical Information Customer Experience Specialist - Walton Oaks (Hybrid) - 12 months contract - £21.84-£23 per hour Umbrella or £19.49-£21 per hour PAYEWe are looking for a Dutch-speaking MICES who also speaks fluent English, both at proficiency level C1. Any additional European language skills (German, French, Polish, Greek, Norwegian, Danish,...
-
Walton On The Hill, United Kingdom Russell Tobin Full timeMedical Information Customer Experience Specialist - Walton Oaks (Hybrid) - 12 months contract - £21.84-£23 per hour Umbrella or £19.49-£21 per hour PAYEWe are looking for a Dutch-speaking MICES who also speaks fluent English, both at proficiency level C1. Any additional European language skills (German, French, Polish, Greek, Norwegian, Danish,...
-
Walton, Liverpool, United Kingdom Russell Tobin Full timeJob DescriptionJob Title: Medical Information Customer Experience SpecialistCompany: Russell TobinJob Type: ContractLocation: HybridDuration: 12 monthsHourly Rate: £21.84-£23 per hour (Umbrella) or £19.49-£21 per hour (PAYE)Job SummaryWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As...
-
Customer Experience Specialist
3 weeks ago
Walton on the Hill, Surrey, United Kingdom Russell Tobin Full timeMedical Information Customer Experience Specialist - Walton Oaks (Hybrid) - 12 months contract - £21.84-£23 per hour Umbrella or £19.49-£21 per hour PAYE We are looking for a Dutch-speaking MICES who also speaks fluent English, both at proficiency level C1. Any additional European language skills (German, French, Polish, Greek, Norwegian, Danish,...
-
Surrey, United Kingdom TekWissen UK Full timeJob Title: Medical Information Customer Experience SpecialistLocation: Surrey, KT20 7NTJob Type: 12-Month ContractJob DescriptionAs a Medical Information Customer Experience Specialist, you’ll provide high-quality technical and medical information to Healthcare Professionals and patients, ensuring excellent customer service. You’ll handle inquiries via...
-
Surrey, United Kingdom TekWissen UK Full timeJob Title: Medical Information Customer Experience SpecialistLocation: Surrey, KT20 7NTJob Type: 12-Month ContractJob DescriptionAs a Medical Information Customer Experience Specialist, you’ll provide high-quality technical and medical information to Healthcare Professionals and patients, ensuring excellent customer service. You’ll handle inquiries via...
-
Surrey, United Kingdom TekWissen UK Full timeJob Title: Medical Information Customer Experience Specialist Location: Surrey, KT20 7NT Job Type: 12-Month Contract Job Description As a Medical Information Customer Experience Specialist, you’ll provide high-quality technical and medical information to Healthcare Professionals and patients, ensuring excellent customer service. You’ll handle...
-
Surrey, United Kingdom TekWissen UK Full timeJob Title: Medical Information Customer Experience SpecialistLocation: Surrey, KT20 7NTJob Type: 12-Month ContractJob DescriptionAs a Medical Information Customer Experience Specialist, you’ll provide high-quality technical and medical information to Healthcare Professionals and patients, ensuring excellent customer service. You’ll handle inquiries via...
-
Surrey, United Kingdom TekWissen UK Full timeJob Title: Medical Information Customer Experience SpecialistLocation: Surrey, KT20 7NTJob Type: 12-Month ContractJob DescriptionAs a Medical Information Customer Experience Specialist, you’ll provide high-quality technical and medical information to Healthcare Professionals and patients, ensuring excellent customer service. You’ll handle inquiries via...
-
Medical Information Customer Experience Specialist
10 hours ago
Surrey, United Kingdom TekWissen UK Full timeJob Title: Medical Information Customer Experience SpecialistLocation: Surrey, KT20 7NTJob Type: 12-Month Contract*Dutch language(speaking must)Job Description:As a Medical Information Customer Experience Specialist, you’ll provide high-quality technical and medical information to Healthcare Professionals and patients, ensuring excellent customer service....
-
Surrey, United Kingdom TekWissen UK Full timeJob Title: Medical Information Customer Experience SpecialistLocation: Surrey, KT20 7NTJob Type: 12-Month Contract*Dutch language(speaking must)Job Description:As a Medical Information Customer Experience Specialist, you’ll provide high-quality technical and medical information to Healthcare Professionals and patients, ensuring excellent customer service....
-
Surrey, United Kingdom TekWissen UK Full timeJob Title: Medical Information Customer Experience SpecialistLocation: Surrey, KT20 7NTJob Type: 12-Month Contract*Dutch language(speaking must)Job Description:As a Medical Information Customer Experience Specialist, you’ll provide high-quality technical and medical information to Healthcare Professionals and patients, ensuring excellent customer service....
-
Walton, Liverpool, United Kingdom Russell Tobin Full timeJob SummaryWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As a Medical Information Customer Experience Specialist, you will provide technical and medical information to healthcare professionals and patients/caregivers with a high degree of quality customer service in the local...
-
Medical Information Customer Experience Specialist
23 hours ago
Walton, Liverpool, United Kingdom Russell Tobin Full timeJob SummaryWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As a Medical Information Customer Experience Specialist, you will provide technical and medical information to healthcare professionals and patients/caregivers with a high degree of quality customer service in the local...
-
Medical Information Specialist
2 weeks ago
Surrey, United Kingdom Hyper Recruitment Solutions Full timeWe are currently looking for a Medical Information Specialist to join a leading Pharmaceutical company based in the London/Surrey border. As the Medical Information Customer Experience Specialist, you will be responsible for delivering exceptional customer service and technical support to healthcare professionals and patients.This is a hybrid working role,...
-
Medical Information Specialist
2 weeks ago
Surrey, United Kingdom Hyper Recruitment Solutions Full timeWe are currently looking for a Medical Information Specialist to join a leading Pharmaceutical company based in the London/Surrey border. As the Medical Information Customer Experience Specialist, you will be responsible for delivering exceptional customer service and technical support to healthcare professionals and patients.This is a hybrid working role,...
-
Medical Information Specialist
2 weeks ago
Surrey, United Kingdom Hyper Recruitment Solutions Full timeWe are currently looking for a Medical Information Specialist to join a leading Pharmaceutical company based in the London/Surrey border. As the Medical Information Customer Experience Specialist, you will be responsible for delivering exceptional customer service and technical support to healthcare professionals and patients. This is a hybrid working...
-
Medical Information Specialist
2 weeks ago
Surrey, United Kingdom Hyper Recruitment Solutions Full timeWe are currently looking for a Medical Information Specialist to join a leading Pharmaceutical company based in the London/Surrey border. As the Medical Information Customer Experience Specialist, you will be responsible for delivering exceptional customer service and technical support to healthcare professionals and patients.This is a hybrid working role,...