Current jobs related to Medical Information Customer Experience Specialist - Walton on the Hill - Russell Tobin

  • Customer Experience Specialist for Medical Information

    2 months ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Job DescriptionJob Title: Medical Information Customer Experience SpecialistCompany: Russell TobinJob Type: ContractLocation: HybridDuration: 12 monthsHourly Rate: £21.84-£23 per hour (Umbrella) or £19.49-£21 per hour (PAYE)Job SummaryWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As...

  • Customer Experience Specialist for Medical Information

    4 weeks ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Job DescriptionJob Title: Medical Information Customer Experience SpecialistCompany: Russell TobinJob Type: ContractLocation: HybridDuration: 12 monthsHourly Rate: £21.84-£23 per hour (Umbrella) or £19.49-£21 per hour (PAYE)Job SummaryWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As...

  • Medical Information Customer Experience Specialist

    2 months ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Job SummaryWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As a Medical Information Customer Experience Specialist, you will provide technical and medical information to healthcare professionals and patients/caregivers with a high degree of quality customer service in the local...

  • Medical Information Customer Experience Specialist

    2 months ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Job SummaryWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As a Medical Information Customer Experience Specialist, you will provide technical and medical information to healthcare professionals and patients/caregivers with a high degree of quality customer service in the local...

  • Medical Information Specialist

    1 month ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Medical Information Customer Experience SpecialistWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As a key member of our Medical Information EUCAN team, you will provide technical and medical information to healthcare professionals and patients/caregivers with a high degree of quality...

  • Medical Information Specialist

    1 month ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Medical Information Customer Experience SpecialistWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As a key member of our Medical Information EUCAN team, you will provide technical and medical information to healthcare professionals and patients/caregivers with a high degree of quality...

  • Medical Information Specialist

    1 month ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Medical Information Customer Experience SpecialistWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As a key member of our Medical Information EUCAN team, you will provide technical and medical information to healthcare professionals and patients/caregivers with a high degree of quality...

  • Medical Information Specialist

    1 month ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Medical Information Customer Experience SpecialistWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As a key member of our Medical Information EUCAN team, you will provide technical and medical information to healthcare professionals and patients/caregivers with a high degree of quality...

  • Medical Information Specialist

    1 month ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Medical Information Customer Experience SpecialistWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As a key member of our Medical Information EUCAN team, you will provide technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality...

  • Medical Information Specialist

    1 month ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Medical Information Customer Experience SpecialistWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As a key member of our Medical Information EUCAN team, you will provide technical and medical information to Healthcare Professionals and patients/caregivers with a high degree of quality...

  • Medical Information Specialist

    1 month ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Medical Information Customer Experience SpecialistWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As a key member of our Medical Information EUCAN team, you will provide technical and medical information to healthcare professionals and patients/caregivers with a high degree of quality...

  • Medical Information Specialist

    1 month ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Medical Information Customer Experience SpecialistWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team at Russell Tobin. As a key member of our Medical Information EUCAN team, you will provide technical and medical information to healthcare professionals and patients/caregivers with a high degree of quality...

  • Global Medical Information Professional

    2 months ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Job DescriptionJob Title: Medical Information Customer Experience SpecialistCompany: Russell TobinJob Type: ContractLocation: HybridDuration: 12 monthsHourly Rate: £21.84-£23 per hour (Umbrella) or £19.49-£21 per hour (PAYE)Job SummaryWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team. The successful...

  • Global Medical Information Professional

    4 weeks ago

    Walton, Liverpool, United Kingdom Russell Tobin Full time

    Job DescriptionJob Title: Medical Information Customer Experience SpecialistCompany: Russell TobinJob Type: ContractLocation: HybridDuration: 12 monthsHourly Rate: £21.84-£23 per hour (Umbrella) or £19.49-£21 per hour (PAYE)Job SummaryWe are seeking a highly skilled Medical Information Customer Experience Specialist to join our team. The successful...

  • Medical Care Specialist

    2 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Provide Medical Full time

    Consultant Care of the Elderly – Westcliffe-on-SeaLocation: Westcliffe-on-SeaDuration: ASAP – 15th August. Monday to Friday, 9Contract Type: Locum contract.At Provide Medical, we are seeking a skilled Medical Care Specialist to provide high-quality care to our elderly patients. As a Consultant Care of the Elderly, you will be responsible for delivering...

  • Customer Experience Specialist

    1 week ago

    Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £20,000 - £30,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about products and services.Work closely with other departments to...

  • Customer Support Advisor

    5 months ago

    Walton on the Hill, United Kingdom TC Facilities Management Full time

    **About The Role**: Join TC Facilities Management as a Customer Support Advisor and step into the role of the ultimate troubleshooter, dedicated to ensuring seamless operations and delivering exceptional service. This position entails a Monday to Friday commitment of 37.5 hours per week, with the flexibility of working 3 days from the office and 2 days...

  • Customer Support Advisor

    4 months ago

    Walton on the Hill, United Kingdom TC Facilities Management Full time

    **About The Role**: Join TC Facilities Management as a Customer Support Advisor and become the go-to problem solver for ensuring smooth operations and exceptional service delivery. This is a Monday to Friday role 37.5 hours per week, working 3 days from the office and 2 days at home. **Job Purpose** To provide a dedicated divisional business support...

  • Customer Experience Specialist

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time

    What We're Looking ForWe're seeking a motivated and sales-oriented individual to join our team in our Vodafone Hanley Partner store. As a Customer Experience Specialist, you will interact directly with customers, understand their needs, build trust, and create a personal experience to be remembered.Your Key ResponsibilitiesProvide exceptional customer...

  • Asap Medical Specialist

    3 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Provide Medical Full time

    Consultant Care of the Elderly – Westcliffe-on-SeaLocation: Westcliffe-on-SeaDuration: ASAP – 15th August. Monday to Friday, 9.Contract Type: Locum contract.We are seeking a skilled Consultant to provide medical care to elderly patients. As a Consultant with Provide Medical, you will be responsible for delivering high-quality patient care and...

Medical Information Customer Experience Specialist

2 months ago

Walton on the Hill, United Kingdom Russell Tobin Full time

Medical Information Customer Experience Specialist - Walton Oaks (Hybrid) - 12 months contract - £21.84-£23 per hour Umbrella or £19.49-£21 per hour PAYE


We are looking for a Dutch-speaking MICES who also speaks fluent English, both at proficiency level C1. Any additional European language skills (German, French, Polish, Greek, Norwegian, Danish, Swedish), then perfect.


Summary:

Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with high degree of quality customer service in the local language. The MICES may also assist with second line content management activities.

Medical Information (MI) EUCAN is a customer-focused group within Worldwide Medical & Safety that is responsible for handling and responding to unsolicited medical inquiries regarding client products and devices, from customers that include consumers, healthcare professionals (HCPs) and internal client colleagues across the region. The MICES will report to the Medical Information IDM Customer Experience Country/Cluster Lead within Medical Information EUCAN.


Responsibilities:

Medical Information Customer Experience Request Management:

• Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.

• Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.

• Identify and report adverse events and product quality complaints within required timelines

• Provide response in customer’s local language using approved resources in English.

• May support a therapeutic area team with second line activities including (but not limited to) escalation management and content creation.


General Responsibilities:

• Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.

• Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.

• May be required to provide training and support to other team members.

• May be required to represent MI in required Client Country Office activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues.

• May support the Country Relationship Management for a specific market(s)

• May participate in additional projects within MI.

• Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.


Education & Experience:

• Degree in a life science/healthcare field required

• Pharmacy Degree preferred

• 1-2 years of medical information or relevant work experience

• Customer Service experience