Client Development Manager
6 days ago
Client Development Manager: Catering Consultant/Account Manager)
Client Development Manager (CDM) is the face of apetito and is crucial to the success of apetito customer partnerships.
This is an Account Manager style role to enhance our proposition through bringing to life our 'Passion for Service' value supporting existing and new customers with a clear view of keeping customers longer and enabling us to grow faster.
As well as deliver on our 'Passion for Service', you'll be pivotal to the retention of business and securing long term partnerships with your customer base of 30-40 accounts. You will need to allocate customers based on revenue and growth opportunity into differing service tiers from email, phone, online and in person service to ensure effective use of time and delivery of opportunities.
This role is suited to a self-starter, (after a thorough induction) you'll manage your own diary and need to allocate your time wisely, ensuring customer service levels and relationships are sustained as well as delivering on growth opportunities. Experience in a Catering Consultant or Account Manager role would be ideal foundations to build on.
Although this is a remote role, you will frequently work with other colleagues from within the team, a cohesive team culture is really important to us.
This role is based from home with 3-4 days per week in your region with customers and some overnight travel will be required.
apetito is the UK's leading food supplier to the health and social care sectors serving more than 600 care homes, 500 hospitals, as well as 200 education settings. Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness. For over 25 years our sister company Wiltshire Farm Foods has been cooking and delivering over 300 different delicious frozen meals to our customer's homes.
The targets set are to achieve 95% Account & Value retention on existing accounts. We aim for zero avoidable home losses (stopping trading with apetito) Business Development
The role will also be expected to promote apetito throughout the Care Homes marketplace through extensive networking.
Proven experience of achieving and exceeding targets from an Account Management perspective.
Strong Commercial accumen - be able to justify a business-case.
Objections handling focused around financial issues.
Good O Levels / GCSEs to support a high standard of business communication skills and numerical analysis. Experience of food/nutritional/technical standards
Customer Service experience
A Levels/First Degree
Intermediate/Advanced Food Hygiene Training
Clean/virtually clean driving license Personal Qualities:
We are looking for a self-motivated individual with proven organisational and training skills. Whilst a significant amount of their time will involve working alone you must be a team player who is happy to work within the team to meet joint objectives.
Gravitas- Credibility with owners and management boards
Prepared to work flexible hours
Able to stay away overnight as needed. Role will include a significant amount of regional travel depending on location.
Lives or willing to relocate within reasonable distance of the region As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires an Standard DBS Disclosure.
#Competitive salary - accredited Living Wage employer
Company car
25 days holiday per year, plus bank holidays
Option to purchase up to 5 additional days annual leave per year
Generous annual bonus scheme
Pension scheme - employer matched contributions up to 5%
Life assurance scheme worth 2x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts
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