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Administrator Part-time Learning Disabilities

3 months ago

Galashiels Scottish Borders, United Kingdom Venesky Brown Full time €13

Job Description Venesky-Brown’s client, a public sector organisation in Tweedbank, is currently looking to recruit an Administrator for 18 months with potential of extension contract on a rate of £13.07/hour PAYE. Working hours are Monday to Friday 9am – 5pm.

This role will be based in Tweedbank. Candidates must have a basic disclosure Scotland certificate dated within last 3 months or be willing to apply.

Responsibilities:

- Collate, analyse, validate and process customer information accurately and securely, maintaining member and scheme records in compliance with all data regulations
- Prioritise all customer and third-party requests, ensuring problems are resolved promptly and efficiently in compliance with the correct scheme regulations, agreed procedures and timescales.
- Receive, evaluate, analyse, and prioritise customer requests, assessing information across multiple schemes, indexing all incoming mail (including information received through digital sources) into the correct workflow and directing inquiries to appropriate area.
- Identifying priority/urgent casework or customer queries, allocating to the most appropriate area within the Agency to ensure an efficient and accurate response within agreed timescales.
- Use MS Office and in-house administration systems

Essential Skills:

- Communicating confidently producing accurate numeric and well-structured written work.
- Ability to work as part of a team, maintaining good working relationships and contributing to the team's overall performance.
- Good organisational skills with the ability to prioritise and plan work and deliver a high level of customer service.
- Confident in using IT systems to manage, source and present information clearly and concisely.