Collections Specialist

1 month ago

Wolverhampton West Midlands, United Kingdom Davies Talent Solutions Full time €170

Mortgage Collections Contract - Late Arrears/Litigation

Our client, a leading UK mortgage lender, is looking for mortgage collections contractors to join their team in Wolverhampton, with a special focus on late arrears and litigation.

Contract: 6 months (temp to perm available)

Rate: £170 per day (Inside IR35)

Location: Wolverhampton. 4 weeks training on-site, then hybrid (once a fortnight on-site).

Who you are:

  • Previous experience of providing support to customers experiencing mortgage arrears or repayment challenges is essential.
  • Previous experience of undertaking complex financial support, litigation and receivership activities is essential.
  • Previous experience of providing bespoke support to vulnerable customers is essential.

Your responsibilities:

  • Effectively undertaking all aspects of providing financial support in terms of the end-to-end arrears management journey
  • Discussing with customers how and why their account is in arrears, identifying root causes and future barriers so that you come to tailored arrangements
  • Identifying and processing caseloads effectively
  • Utilising all tools at your disposal to make contact with customers
  • Ensuring compliance with all statutory and regulatory requirements for mortgage arrears with an absolute priority on achieving fair customer outcomes

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