Visitor and Safety First Line Manager

2 weeks ago

London, United Kingdom British Museum Full time

Visitor and Safety First Line Manager
Visitor and Security Services
Permanent
£30,114 per annum
Application deadline: 12pm (midday) on 16 April 2024

About the role

The Visitor and Security Services (VSS) department works across the Museum to ensure our visitors can make the most of their visit. Whether it is managing public safety, selling tickets to exhibitions, providing information on the Museum’s collection or patrolling the Museum to make sure it is safe and secure, our staff are focused on delivering an excellent experience for every visitor and to provide security for the Museum, staff, visitors and one of the most important collections in the world. We are looking for professionals with a commitment to high quality visitor and security services to join our team. The British Museum is the UK’s leading visitor attraction and welcomes over 6 million visitors a year.

This is an exciting time to join a dynamic and developing department where you will play your part in delivering a world class service. A full overview of the VSS department at the Museum can be found here:

What are the key responsibilities of the Visitor and Safety First Line Manager role?
As a Visitor and Safety First Line Manager you will play a key role in ensuring the safety and security of the UK’s number one visitor attraction, protecting the Museum, its visitors, staff, and collection. Managing a team of Visitor and Safety Assistants across the Museum, you will ensure that the visitor service is proactive and professional, providing excellent customer service and carrying out any necessary safety and security responsibilities, all while managing operational responsibilities, ensuring a fulfilling experience for visitors and developing and managing your team.

What might a normal day look like?

You will manage your team in the proactive provision of information to visitors, managing crowds, monitoring required checks, and patrolling the Museum to provide a visible presence. This will involve effective planning and coordinating of resources, making operational decisions and managing emergency situations and team performance, all aimed at providing a safe, secure and fulfilling environment for the Museum’s visitors.

What skills and experiences are required for the role?
The ideal candidate will be a dedicated Visitor Services professional whose skills and experiences are:
• First line and operational management with operational procedures
• Managing safety, security, and emergency responsibilities
• Customer service experience
• Identifying opportunities for improving operational delivery
• Supervisory management/team leadership skills
• Good management and team leadership skills
• Good organisational skills including prioritisation and time management skills
• Training and Motivating a diverse team
• Strong communication skills and problem solving skills.

Holding an SIA door supervisors’ licence is an essential requirement of the role. Successful candidates without this licence must be prepared to attend and pass this training, and to complete the licence application process.

The role is delivered across the Museum’s service delivery areas with our operational staff, rather than a permanent office location.

Working pattern:
This role works on a 4 days on, 2 days off (days only) working pattern across 7 days a week (8.5 hours per shift Saturday to Thursday and 12 hours per shift Friday, 42 hours per week)

Additional details:
For more information about this role, please see the job description.

National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.

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