Apprentice Support Services Administrator

4 weeks ago


Belfast, United Kingdom Cloudsecurityexpo Full time

2024 UK Customer Service Specialist Level 3 Apprentice
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.


From day one, you'll have a voice at BT Group. You won't be alone: we'll be there with help and support, learning and development. As an apprentice Customer Service Specialist, you'll learn to interact with our customers, navigate the complete end - to - end customer journey, and be your customer's trusted advisor, in order to understand their business objectives. We'll teach you skills around how to ensure that the customer is getting the very best out of their products and services with us. Not only that, but you'll also help to build relationships and identify upselling opportunities to continue to help BT grow.


We work with major business customers, so you will be supporting a wide range of different household names in retail, finance, leisure, utilities, construction, and other sectors. You'll rely on your manager and colleagues, we'll coach and teach you how to develop business awareness skills to help with problem-solving and escalations, and make sure we're always improving our service and customer experience.
By the time you've finished your apprenticeship, you'll be a Service Management Specialist. You'll have developed key skills in some of our most critical Service Management tools and processes and built good understanding of these in supporting 24x7 customer operations. Key to this role is the responsibility you will have for maximising the customer's value derived from our services.


About the apprenticeship you'll study for.
As an apprentice Customer Service Specialist, you'll study for a Level 3 apprenticeship, called Customer Service Specialist Level 3.""


Your apprenticeship scheme will last for 16 months"and 20% of your working hours will be dedicated to studying."
5 GCSEs at grades 4 - 9 (GCSE C or above) including English Language and Maths. Don't worry, a member of the Early Careers Team will talk you through this.
We value diversity and celebrate difference. As our CEO, says 'We embed diversity and inclusion into everything that we do. Whichever brand you're working for, we're all playing for the same team. We don't just sell broadband, and networks, and security, and thousands of clever things you've never heard of; Four brands. Come and play your part in building the BT Group of the future, one that will be net zero by 2030.
It's easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport. As part of our process you will be asked to complete an online assessment and pre-recorded video interview, before attending one of our virtual assessment centre days.



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