Technical Services Apprentice
4 weeks ago
Technical Services Apprentice
Belfast
Start date: September 2024
Do you wish to pursue your career in an industry that offers boundless opportunities? Do you want to be at the forefront of technology? Do you want to work with technology to create a more sustainable future? If so, then perhaps we can support you.
As an Apprentice at Fujitsu you will be allocated to one of our Early Career role streams. Each role stream will provide you with the specific training, and support you need to get off to a flying start in your career at Fujitsu.
Fujitsu are running an exciting apprenticeship programme where you will be enrolled on a two-year Apprenticeship.
You will be aligned to the infrastructure team which will enable you to develop your skills in platform support and Microsoft technologies.
Throughout your apprenticeship programme you will:
Receive Networking Infrastructure training through our specialist training provider Gain Level 3 Networking Infrastructure Apprenticeship Attend Belfast Met to study one day a week and earn while you learn Experience training and development in ‘soft’ skills and ‘technical’ skills Learn to be part of a high-performing teamAs part of your apprenticeship, you will be part of a team with of technical engineers to:
Support large-scale infrastructure platforms including OS management, cloud management, enterprise backup management and storage management Your role will involve incident management and planned change You will have the opportunity to work across multiple customer accounts in the private and public sector You will work within a team of experienced and professional technical engineers to ensure that Fujitsu deliver a first class, customer centric support service via best practice Work within a technical support team, carrying out routine support tasks, admin functions, problem investigations/resolutions as well as giving advice and guidance to customers. Work with and support Microsoft Operating Systems. Develop an understanding of a customer’s environment and service delivery requirements to enable the delivery of a first-class service. Take ownership for listening to and understanding basic customer problems. Being able to understand escalation processes. Escalate issues as necessary ensuring to deliver required service level and meet/exceed customer expectations/Service Level Agreements Be a team player and a helpful effective member of the team.Your transferable skills and experience:
1 A Levels (grade A-C) or a Level 3 BTEC Qualification (MMM or above) 5 GCSE (grade A-C including English and Maths) or equivalentYour benefits:
25 Days annual leave plus public holidays (3 flexible)
Funding for books
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
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