![Downing](https://media.trabajo.org/img/noimg.jpg)
Resident Services Associate
3 months ago
Resident Services Associate
Manchester
Full-Time
Permanent
Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.
The Resident Services Associate is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador for Downing. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload. Some of the duties include:
Duties and Responsibilities
- Working as part of a team providing front of office support to residents and visitors to the building, always maintaining excellent resident service. (Face to face, Email, LiveChat, 3rd party agents).
- Respond positively and promptly to resident enquiries and complaints and take appropriate action in line with company procedures.
- Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
- Comply and participate with the schemes’ Health and Safety requirements.
- Create a friendly and safe environment for residents to feel comfortable speaking with the team about any concerns they might have about their apartment or wellbeing. Liaise with the appropriate welfare professionals if necessary.
- Always interact with residents professionally, showing empathy towards any issues you may find and understanding that this is their home.
- Promote renewals and carry out leasing activities such as viewings and subsequent follow ups.
- Complete administrative tasks in line with company polices and procedures, such as maintenance requests, tenancy administration and system updates.
- Support in the creation of a positive, memorable experience for residents.
- Updating the company in-house booking and resident relationship management system.
- Engage with the residents to capture feedback and insight to improve services to their needs.
- Participate in diverse events for residents to join in in.
- Support the coordination of any ‘open house’ days
- Assist with periodic and tenancy end inspections.
- Chase outstanding rent arrears.
- Develop and maintain local knowledge and information relevant to residents.
- To maintain the sites review scores across all platforms above 4 star.
- Have regard for resident welfare and if necessary, liaise with the appropriate welfare professionals.
- Manage the incoming post and deliveries and ensure it is distributed efficiently.
- Any additional duties requested by management.
Attributes & Skills
- Previous experience in a residential property would be an advantage.
- Ability to influence, adapt and be motivated in exceeding resident expectations and sales targets.
- Experienced in working to targets, understanding the importance of achieving deadlines and ensuring quality output.
- Excellent resident service skills.
- Professional presentation, confident and outgoing in nature.
- A strong team player supporting all colleagues when required. ; confident in their approach to be able to put forward suggestions and ideas.
- Able to use initiative to enhance the reputation of the brand and contribute to increased profitability.
- Well organised, ability to problem solve, prioritise and work under pressure
- Attention to detail in personal presentation.
- Excellent verbal and written communication skills.
- Fluent in written and verbal English, culturally aware and able to adapt communication style.
- Local understanding and knowledge of the city, it’s people, culture and social scene would be an advantage but is not essential.
Hours of Work
- 40 hours per week
- Days of Work: Monday – Friday with 1 Saturday in 5 on a rota basis.
- Hours of work: Between 8:00 & 19:00
Benefits:
- Competitive salary
- 25 days holiday, plus bank holidays (33 days)
- Paid overtime
- Pension scheme
- Life Assurance cover
- Employee Assistance Scheme
-
Resident Experience Associate
3 months ago
Manchester, United Kingdom Bamford Contract Services Full time**Resident Experience Associate** **Temp to Perm** **Salford** **4 on and 4 off Shift Pattern** **12 Hours 7am-7pm** **Salary: £25,000 per annum** **Bonus: 10% yearly bonus** Our prestigious build-to-rent company is seeking a Resident Experience Associate to join our team in Salford. Our building features a collection of luxurious apartments and...
-
Resident Services Associate
3 weeks ago
Manchester, United Kingdom One Property Recruitment Full timeResident Services Associate – Manchester - £25,000pa One Property Recruitment have been instructed upon the search for a Resident Services Leasing Associate to join one of the UK’s largest listed residential landlord and market leader in the private rented sector. This company builds, develops and operates high quality rental homes across the UK, while...
-
Resident Services Associate
1 week ago
Manchester, United Kingdom One Property Recruitment Full timeResident Services Associate – Manchester - £25,000paOne Property Recruitment have been instructed upon the search for a Resident Services Leasing Associate to join one of the UK’s largest listed residential landlord and market leader in the private rented sector. This company builds, develops and operates high quality rental homes across the UK, while...
-
Resident Services Associate
2 months ago
Manchester, United Kingdom Downing Full time**Resident Services Associate** **Manchester** **Full-Time** **Permanent** Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point...
-
Resident Services Associate
2 months ago
Manchester, United Kingdom Downing Full time**Resident Services Associate** **Manchester** **Full-Time** **Permanent** Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point...
-
Resident Services Associate
3 months ago
Manchester, United Kingdom Downing Full timeResident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.The Resident Services Associate is generally the first point of contact, therefore...
-
Resident Services Associate
3 months ago
Manchester, United Kingdom Downing Full timeResident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.The Resident Services Associate is generally the first point of contact, therefore...
-
Resident Services Associate
3 months ago
Manchester, United Kingdom Downing Full timeResident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.The Resident Services Associate is generally the first point of contact, therefore...
-
Resident Services Associate
3 months ago
Manchester, United Kingdom Downing Full timeResident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.The Resident Services Associate is generally the first point of contact, therefore...
-
Resident Services Associate
3 months ago
Manchester, United Kingdom Nexus Recruitment Full timeNexus Recruitment are working with an award winning Build to Rent operator who are looking for a Resident Services Associate to ensure the smooth running of a prime building in Manchester. Providing high-end customer service at all times, you will be supporting residents from move in, to the point of move out and everything in between. You will ensure the...
-
Resident Services Associate
3 months ago
Manchester, UK, Greater Manchester, United Kingdom Downing Full timeResident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.The Resident Services Associate is generally the first point of contact, therefore...
-
Resident Services Coordinator
4 hours ago
Manchester,, Greater Manchester, United Kingdom Cobalt Recruitment Full timeResident Services AssociateSalary: £25,000 to £28,000Location: Milton Keynes (on site with weekend shift pattern 1 in 3) Responsibilities:Provide first class customer service to residents, being the first point of for all residents and visitorsQuality control of amenity spaces and apartments, ensuring they are well presented at all times.Organising and...
-
Resident Services Coordinator
4 hours ago
Manchester Area, United Kingdom Cobalt Recruitment Full timeResident Services AssociateSalary: £25,000 to £28,000Location: Milton Keynes (on site with weekend shift pattern 1 in 3) Responsibilities:Provide first class customer service to residents, being the first point of for all residents and visitorsQuality control of amenity spaces and apartments, ensuring they are well presented at all times.Organising and...
-
Facilities Services Associate
2 months ago
Manchester, United Kingdom Downing Full timeResident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point of contact,...
-
Resident Services Assistant
3 months ago
Manchester, United Kingdom Swan street house ila Full time**RESIDENCE SERVICE ASSISTANT - Swan street house - Manchester** **ABOUT US** ila (I live around), is an emerging Build to Rent property management company, real estate investor, developer, and operator with a Build - to-Rent residential portfolio of over 3,800 homes. We celebrate all that is great about city centre living and offer a service led approach...
-
Resident Services Advisor
3 months ago
Manchester, United Kingdom Residential Living Recruitment Full timeDo you have experience in customer facing roles which is essential ideally from hotel, retail, hospitality, student accommodation, housing or residential sectors? **Salary**:£25,000 per annum plus 10% bonus **Job type**:Permanent **Shift Pattern**: 5 days out of 7 - Monday to Sunday **Location**: Manchester **YOU MUST BE FLEXIBLE TO WORK WEEKEND...
-
Resident Services Coordinator
3 weeks ago
Manchester, United Kingdom Downing Full timePosition: Resident Services Coordinator Type: Full-Time Employment Status: Permanent Company Overview: Downing Living is dedicated to creating sustainable living environments characterized by green and open spaces, complemented by exclusive amenities and services for residents. Role Overview: The Resident Services Coordinator serves as the primary point of...
-
Resident Services Assistant
3 months ago
Manchester, United Kingdom urbanbubble Full timeWe’re searching for an incredible **Resident Services Assistant!** The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting...
-
Resident Services Assistant
3 months ago
Manchester, United Kingdom Urbanbubble Full timeWe’re searching for an incredible **Resident Services Assistant!** The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting...
-
Resident Services Assistant
14 hours ago
Manchester, United Kingdom urbanbubble Full timeWe're searching for an incredible Resident Services Assistant! The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting with...