Customer Service/ Administrative Assistant
1 month ago
Job Title: Customer Service/ Administrative Assistant
Salary : up to £28,000 per annum dependent upon experience
Location : Saffron Walden, Essex
An opportunity has become available to join an approved Part 145 MRO as a Quote & Estimating Administrator at their site just outside of Saffron Walden, Essex. The company specialises in developing new repairs for aircraft components via Part 21J design and has a full range of C- ratings as well as a CAA BCAR approved aerospace welding workshop. They provide component repairs to a wide range of aircraft operators including Boeing, Airbus, Embraer, ATR and Bombardier. The company offers solutions on reliability problems, reducing delays, lowering operator and FHA providers stock holding requirements, associated administration and costs.
The purpose of the role is to regularly liaise with their Airline Partners to manage, track and progress the maintenance and repair of their airline components from arrival at the facility to their safe return. You will be responsible for regularly reviewing works progress on the workshop floor, working closely with the Engineers, Workshop Manager, Planning, Logistics and Quality to ensure service and delivery doesn’t fall behind and deadlines are met.
You will handle every aspect of managing the administration and customer service processes required to deliver end to end service to some of the biggest airline companies in the world.
This is a permanent position working Monday- Friday, 8.00am- 4.30pm. The post holder would be expected on site full time, there is no hybrid working available with this role.
Main Responsibilities:
- Regular liaison with Aviation Partners to manage, track and progress the maintenance and repair of airline components
- Flag up any supply issues such as shortages or delays and liaise internally with the Purchasing, Planning and Engineering Team Leaders to progress works to agreed deadlines
- Accurately input information into the inhouse database systems (Aerotrack)
- Identify and implement processes to improve quality of service and productivity
- Handle any customer service issues and complete general administrative duties
- Respond to Customer questions.
- Supporting team members with their roles and to provide cover with annual leave (Sales, Estimating, Purchasing)
- Answering incoming/external phone calls
- Ensuring all Company documents are up to date on the website.
Benefits:
- Annual Profit Share Scheme
- 21 days holiday plus bank holidays
- Company Pension
- Health & Wellbeing Programme
- Employee Assistance Programme
- Training provided (nationally recognised) and career development opportunities
- Company Uniform provided and all necessary PPE
- Onsite, free parking
- Onsite canteen
About You:
- A Level or equivalent
- Ideally experience in the aero engineering sector
- Knowledge of planning, monitoring and managing workloads to achieve production targets
- Proficient in relevant software application
- Proficient in Microsoft Office Suite
- Teamwork
- Communication skills
- Planning and Organising
- Performance management.
- Problem analysis and problem solving.
- Communication skill
About Aeropeople:
Whether you’re looking for your next job or searching out the next superstar to join your team…
Aeropeople’s expertise and experience is entrenched in the aerospace, aviation, engineering, motorsport, automotive, and defence industries. We have the insight and know-how at both a local and international level to help bring people and businesses together, saving time and energy. Our capability is validated through our Engineering Services division encompassing Aircraft Line Maintenance services and Continuing Airworthiness Maintenance Organisation (CAMO), combined with our Aviation Training division offering technical training aircraft courses.
During registration, please let us know where you are currently located or which locations you would consider taking a position in, required salary and notice period.
For the latest news, events and jobs please search ‘Aeropeople Ltd’ on LinkedIn and Facebook for our latest jobs
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Customer Service/ Administrative Assistant
1 month ago
Saffron Walden, United Kingdom Aeropeople Limited Full timeJob Title: Customer Service/ Administrative Assistant Salary: up to £28,000 per annum dependent upon experience Location: Saffron Walden, Essex An opportunity has become available to join an approved Part 145 MRO as a Quote & Estimating Administrator at their site just outside of Saffron Walden, Essex. The company specialises in developing new repairs...
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Saffron Walden, Essex, United Kingdom Aeropeople Ltd Full time €28,000Job Title: Customer Service/ Administrative Assistant The company specialises in developing new repairs for aircraft components via Part 21J design and has a full range of C- ratings as well as a CAA BCAR approved aerospace welding workshop. They provide component repairs to a wide range of aircraft operators including Boeing, Airbus, Embraer, ATR and...
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1 month ago
Saffron Walden, United Kingdom Aeropeople Ltd Full timeJob Title: Customer Service/ Administrative AssistantSalary: up to £28,000 per annum dependent upon experienceLocation: Saffron Walden, EssexAn opportunity has become available to join an approved Part 145 MRO as a Quote & Estimating Administrator at their site just outside of Saffron Walden, Essex. The company specialises in developing new repairs for...
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