Progress Chaser

Progress Chaser / Administrative Assistant
JOB DESCRIPTION
JOB TITLE: Progress Chaser / Administrative Assistant
General purpose
The purpose of the role is to regularly liaise with our Airline Partners to manage, track and progress the maintenance and repair of their airline components from arrival at our client's facility to their safe return. You will be responsible for regularly reviewing works progress on the workshop floor, working closely with the Engineers, Workshop Manager, Planning, Logistics and Quality to ensure service and delivery doesn’t fall behind and deadlines are met.
You will handle every aspect of managing the administration and customer service processes required to deliver end to end service to some of the biggest airline companies in the world
Main job Tasks and Responsibilities
Regular liaison with our Aviation Partners to manage, track and progress the maintenance and repair of airline components
Flag up any supply issues such as shortages or delays and liaise internally with the Purchasing, Planning and Engineering Team Leaders to progress works to agreed deadlines
Accurately input information into our inhouse database systems (Aerotrack)
Identify and implement processes to improve quality of service and productivity
Handle any customer service issues and complete general administrative duties
Respond to Customer questions.
Supporting team members with their roles and to provide cover with annual leave (Sales, Estimating, Purchasing)
Answering incoming/external phone calls
Ensuring on Company documents are up to date on our website.
Education and Experience
A Level or equivalent
Ideally experience in the aero engineering sector
Ideally 2 years’ experience in an Aero engineering company
knowledge of planning, monitoring and managing workloads to achieve production targets
proficient in relevant software application
proficient in Mircosoft Office Suite
Key Competencies
Teamwork
Communication skills
Planning and Organising
Performance management.
Problem analysis and problem solving.
Communication skill

---