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Travel Reservations Manager
4 months ago
Estelle Manor is a rural retreat nestled in Oxfordshire. A Grade II-listed landmark house set on a 60-acre estate, surrounded by over 3,000 acres of beautiful parkland.
As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A hotel and country club with one-of a-kind spaces and old school values of personalised service and discretion.
The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
As a Reservations Manager you will support our Head of Reservations in managing our reservations and communications team, with a strong focus on team development. You will manage a large team of reservations executives and supervisors to process all booking enquiries including rooms, restaurants, spa and itineraries. In conjunction with a revenue management system, you’ll be involved in the revenue and yield strategy of the property to maximise room revenue in addition to managing projects as set by our Head of Reservations.
Ideally, at least 2 years’ experience in a supervisory or management role within a luxury Reservations team.
Experience using Opera, Book for Time, Seven Rooms and a CRM system is highly desirable.
Detail focused with experience in reporting and data analysis.
Confident in working with luxury hotels or private members clubs.
A competitive salary.
~22 days holiday, excluding bank holidays (increasing with length of service), pension and life assurance.
~ A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
~ Great food and drink whilst you’re on a break.
~ Staff rates on Ennismore hotel room plus F&B discounts.
~ Regular team get togethers, from regular team drinks to bi-annual parties.
~ Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
~ Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.
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