Senior Business Travel Consultant

6 days ago

United Kingdom Corporate Travel Management (CTM) UK Full time

About Corporate Travel Management (CTM) UK

CTM UK is a leading provider of travel service solutions for corporate clients. We are committed to delivering exceptional customer service and providing innovative solutions to meet the evolving needs of our clients.

The Role

We are seeking a highly skilled and experienced Senior Business Travel Consultant to join our team. As a Senior Business Travel Consultant, you will be responsible for providing high-level customer service to our clients, ensuring that their travel needs are met efficiently and effectively.

Key Responsibilities

  • Provide exceptional customer service to clients, responding to their queries and resolving any issues in a timely and professional manner.
  • Assist with emergency actions, contingency plans, and out-of-hours requirements to ensure that clients' travel needs are met at all times.
  • Ensure that clients' travel policies are adhered to correctly, and that all travel arrangements are made in accordance with their requirements.
  • Monitor and report on key performance indicators (KPIs) to ensure that service levels are consistently met.
  • Develop and maintain effective working relationships with colleagues in the UK and internationally.
  • Provide support and assistance to colleagues as required, and contribute to the development of the team.
  • Ensure that all administration tasks are completed to the highest standard, and that all travel arrangements are made in accordance with clients' requirements.
  • Assist with all reservations and aspects of travel, including air, hotel, rail, and car reservations, and any other travel-related requests received from clients and partners.
  • Offer travel advice and guidance to clients, and provide support and assistance as required.
  • Be fully conversant in all operational working practices, and be able to work flexible hours as required.
  • Assist with any additional tasks required as a business priority, and respond to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers.

Requirements

  • Proven experience in a similar role, with a strong understanding of the travel industry and its operations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
  • Ability to work independently and as part of a team, with a strong focus on delivering exceptional customer service.
  • Proven attention to detail and quality standards, with the ability to maintain high levels of accuracy and attention to detail.
  • Sound, proven SABRE/GALILEO GDS skills, with an excellent understanding of fares and ticketing.
  • Ability to turnaround fare recalculations and ticket reissues quickly, and to work efficiently in a fast-paced environment.
  • Highly organized, with the ability to plan, prioritize, and multi-task under pressure.
  • Strong communication skills, with the ability to demonstrate a proactive response to client servicing at all times.
  • Adept at using Microsoft Office software, with a strong understanding of its applications and functionality.

Experience and Qualifications

  • Proven advanced industry experience in all areas of travel management operations, with a strong understanding of the travel industry and its operations.
  • Sound, proven SABRE skills, with the ability to manage multiple reservations and PCCs.
  • Excellent understanding of fares and ticketing, ideally to BA1/2 level or equivalent.
  • Extensive industry experience in all areas of the reservation process, with a strong understanding of the travel industry and its operations.

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