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Senior Business Travel Consultant
2 months ago
We are seeking a highly skilled and experienced Senior Business Travel Consultant to join our team at Corporate Travel Management UK. As a Senior Business Travel Consultant, you will be responsible for providing exceptional customer service to our clients, managing travel arrangements, and ensuring that all travel policies are adhered to.
Key Responsibilities- Provide high-level customer service to clients, ensuring that all SLAs and standards are met.
- Assist with emergency actions, contingency plans, and out-of-hours requirements.
- Ensure client travel policies are adhered to correctly.
- Manage travel arrangements, including air, hotel, rail, and car reservations.
- Offer travel advice for all types of scenarios.
- Be fully conversant in all operational working practices.
- Be able to work flexible hours.
- Assist with any additional tasks required as a business priority.
- Team player, resilient, and adaptable with the ability to remain calm and patient.
- Proven attention to detail and quality standards.
- Extensive industry experience in all areas of the reservation process.
- Fully confident in all aspects of the GDS.
- Sound, proven SABRE/GALILEO GDS skills with an excellent understanding of fares and ticketing.
- Able to work independently and use own initiative to resolve problems and find a solution.
- Highly organized, ability to plan, prioritize, and multi-task under pressure.
- Strong communication skills demonstrating a pro-active response to client servicing at all times.
- Interpersonal skills.
- Adept using Microsoft Office Software.
- Proven advanced industry experience in all areas of travel management operations is essential.
- Sound, proven SABRE skills with the ability to manage multiple reservations and PCCs.
- Excellent understanding of fares and ticketing ideally to BA1/2 level or equivalent.