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Senior Business Travel Consultant
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We are seeking a highly skilled and experienced Senior Business Travel Consultant to join our team at Corporate Travel Management (CTM) UK. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring seamless travel experiences, and driving business growth.
Key Responsibilities- Provide high-level customer service to clients, ensuring all SLAs and standards are met.
- Assist with emergency actions, contingency plans, and out-of-hours requirements.
- Ensure client travel policies are adhered to correctly.
- Develop and maintain effective working relationships with colleagues and clients.
- Provide support and assistance as required to colleagues.
- Assist with all reservations and aspects of travel, including air, hotel, rail, and car reservations.
- Offer travel advice for all types of scenarios.
- Be fully conversant in all operational working practices.
- Be able to work flexible hours.
- Team player with excellent communication and interpersonal skills.
- Proven attention to detail and quality standards.
- Extensive industry experience in all areas of the reservation process.
- Sound, proven SABRE/GALILEO GDS skills with an excellent understanding of fares and ticketing.
- Ability to turnaround fare recalculations and ticket reissues quickly.
- Highly organized with the ability to plan, prioritize, and multitask under pressure.
At CTM UK, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.