Customer Service

2 months ago


Hemel Hempstead Hertfordshire, United Kingdom Co-op Full time

Funeral Arranger**

£62 per hour) plus benefits

Full Time 37.5 hours per week, Monday to Friday 9am-5pm

At Co-op Funeralcare, we take pride in helping families say the perfect
You don’t need previous experience as we provide full training and ongoing
support so you’ll have all the tools you need for your new role. benefit from a competitive salary, an excellent pension scheme, and discounts
on a range of Co-op products and services.



as a certified funeral arranger, you’ll provide expert guidance and advice
to help clients plan the perfect service

• build positive relationships in the local community

• hold the fort at the funeral home (they’ll be times when you’ll be the only
support with manual handling of coffins and the deceased



**a passion for delivering great customer service and building relationships

• make sure regulatory policies and processes are always adhered to

• You’ll get a fantastic benefits package including:



• 30% off Co-op branded products in our food stores all year-round

• 10% off other brands in our food stores all year-round (doubles to 20% on
the Friday and Saturday after payday)

• discounts on other Co-op products and services

• 23 days holidays (pro rata, rising with service)

• a pension with up to 10% employer contributions

• access to our Employee Assistance Programme which offers confidential advice
and support on anything you’re struggling with, 24 hours a day

• access to virtual GP and free eye tests

• endless career development opportunities including apprenticeships

• to your community

• access to Wagestream - a money management app that gives you access to a
percentage of your pay as you earn it



largest co-operatives, owned by millions of members, community is at the heart
Since our Co-op was founded in 1844, we’ve had a clear social
purpose, and everything we do as a business helps to build a fairer world for
our members, customers, colleagues, and communities



**Building an inclusive work environment**



We’re actively building diverse teams and we welcome applications from
communities they serve.



If you have a disability, we can make reasonable adjustments to our
Were also part of the Disability
Well ask whether you’d like to be considered under the Disability Confident
You can find out more about our recruitment process at jobs.coop.co.ukapply-
You can find out more about the Disability Confident scheme and all our
commitments to diversity and inclusion at colleagues.coop.co.ukdiversity-
inclusion-and-wellbeing.



As part of your application you’ll need to complete an online assessment. These will include a DBS
(disclosure and barring service) and adverse media checks, and an occupational
check your social media activity on platforms like Facebook, Twitter and
training you need to become a ‘certified colleague’.



To make sure you’re eligible to advise clients on ‘pre-need’ funeral plans as
a ‘certified colleague’, we’ll perform FCA (Financial Conduct Authority) and
financial integrity checks. These aim to identify financial sanctions such as



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