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Specialist Customer Service Advisor
3 months ago
Contact Centre - Customer Care Specialist
52 plus Flexibility Payment £1200 Per Annum+ brilliant rewards and recognition scheme
Bicester - Fresh Direct
This is a Part-time role working 17hrs per week. working 2 shifts per week Saturday and Sunday between 7am-5pm .
At Fresh Direct we are self-confessed produce fanatics We have an incredible range of fresh and speciality produce from Britain and all over the world.
Fresh Direct, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
As a Customer Care Specialist , you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email.
After successful completion of your probation there is a potential for this role to be Hybrid
Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
• Achieving set KPI’S in line with Fresh Direct requirements. Develop and maintain department structure to understand impact of customer service function across the business
• Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
• Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
• Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
• Maintain effective communication between customer and Fresh Direct, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
• Previous office/customer service environment required
• Passion for excellent customer service
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
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