HGV Service Advisor

5 days ago

Bicester, Oxfordshire, United Kingdom HCP INTERNATIONAL Full time

Job Summary

We are seeking a highly motivated and customer-focused HGV Service Advisor to join our team at HCP International. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring a smooth service experience for our clients.

Key Responsibilities

  • Serve as the primary contact for customers, ensuring a seamless service experience and addressing any customer concerns in a timely and professional manner.
  • Maximize workshop bookings through proactive communication and relationship-building with customers.
  • Manage MOT bookings and invoicing efficiently, ensuring accurate and timely completion of tasks.
  • Communicate effectively with customers, completing job cards accurately and addressing any customer requests in a prompt and professional manner.
  • Promote additional services and repairs to customers, identifying opportunities to increase revenue and enhance customer satisfaction.

Requirements

  • Strong understanding of the motor industry and its complexities.
  • Previous experience in a HGV Service Advisor role or a similar Customer Service position, with a proven track record of delivering exceptional customer service.
  • Strong organizational and administrative abilities, with a focus on attention to detail and accuracy.
  • Proactive and analytical skills, with the ability to problem-solve and think critically in a fast-paced environment.

What We Offer

  • A competitive salary of up to £31,000 OTE.

About HCP International

HCP International is a leading recruitment agency specializing in connecting businesses with top talent. Our team is dedicated to providing exceptional service and support to our clients and candidates, and we are committed to unlocking potential and connecting worlds.

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