Customer Service Advisor
6 months ago
**Job Description**:
**Due to continued success, our client is now looking to recruit a number of Customer Service Advisors to join my clients rapidly expanding team in Bicester.**
If you love helping people and are motivated by making life easier for others, this is the role for you.
**Key tasks -**
- Proactively identifies the reasons for arrears and takes ownership of resolving customer queries promptly, through various channels, to enhance the customer service experience
- Treats customers as individuals by listening and having quality conversations to establish the situation. Works with the customer to create a manageable and mutual solution to suit the customer and business.
- Demonstrates emotional intelligence through self-control and resilience. Able to handle difficult calls, through influencing, assertive negotiation and conflict resolution skills
- Conduct desktop research that identifies more accurate customer contact details, investigate customer liability and usage queries
- Accurately records and logs interaction with customers and updates account information
- Works with management to maintain best practices for effective communication with customers
- Maintains knowledge of updated company processes and policies
- Meets regularly with line manager to give feedback to help improve customer service, response time and the staff experience
**What we are looking for -**
- Experience of working in a cusrtomer service environment
- Eager to help and go the extra mile
- Able to deal with difficult situations but show empathy and resilience
- You give 100% in everything you do
**Company Benefits**:
- Yearly bonus scheme of up to 10% (performance related)
- Private medical insurance with Vitality Health
- Life insurance at x4 salary
- Recharge Kitchen - free snacks, breakfast/lunch options
- Pension scheme 4% salary sacrifice
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