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Business Change Manager
4 months ago
Senior Transformational Change Manager British Gas
The future of energy is changing, our energy needs are growing, and we need to be ready to help the people of the UK transition to greener homes.
We’re evolving Services & Solutions (S&S) to meet our business needs, now and in the future.
We have great products and services that we know customers want, but to be successful we need to grow.
To get where we’re going, we need Senior Transformational Change Managers to drive, lead and deliver significant operational change initiatives at pace to increase efficiency, drive simplicity and deliver improved customer outcomes for British Gas. We need strong operational leaders who can demonstrate evidence of managing complex, large, improvement projects from conception to conclusion and will deliver brilliant operational, employee and customer benefits. You’ll be adept at using best change and project practice techniques to identify operational improvement opportunities of material value, and you’ll be someone who can bring strong collaboration and engagement skills, working in a cross-function matrix organisation at all levels, to deliver effective and sustainable change. Embedded within the Field Services operational unit, and with proximity to day-to-day customer performance, use best Change practice techniques coupled with insight to identify and drive material operational enablement opportunities from concept to embed, then sustain in our operational teams
Accountable for the initiation of ideation, through to the success of execution and benefits of your business unit. Responsible for business case creation; Drive the strategy for your business unit, delivering material customer benefits (£ value for money, service improvement, NPS etc.) Maintain clear and articulate plans for operational enablement initiatives, assessing risk and opportunity, and to drive delivery at pace
Work with all areas of the business including supporting functions to align operational enablement scope, impact, budget, plan etc. Work to establish and deliver value through continuous improvement techniques through Field Services
Deliver the program/portfolio of initiatives in accordance with quality and safety standards, agreed change methodology, and Portfolio Governance standards
Ensure operational and regulatory risks associated with the transformation program are managed as appropriate
Change operational strategy, planning and execution
Business case build and realisation
Implementation of change management frameworks, methodologies and methods
We are proud to be recognised as a disability-confident employer. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.
We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.
Our people are the beating heart of our business. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.
In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.
???? Competitive salary and bonus potential
???? Employee Energy Allowance at 15% of the government price cap
???? Pension scheme
???? Electric car lease scheme
A generous company car cash allowance
? 33 days holiday allowance, inclusive of public holidays, and the option to buy up to 5 additional days
????????Excellent range of flexible benefits, including technology vouchers & travel insurance Institute for Continuous Improvement in Public Services
