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Business Change Manager

2 months ago

United Kingdom ECOM Agroindustrial Corp. Ltd. Full time

ECOM is a world-leading soft commodity services group specialising in coffee, cocoa, and cotton. We employ more than a thousand agronomists, field staff worldwide, running innovative on-the-ground operations, and sustainability programmes to help our customers and farming communities worldwide. Our global presence, unparalleled experience, and strong, trusted relationships allow us to create a valuable and profitable environment for our suppliers, customers, shareholders, and employees.

Background & Role

The BCM will work with colleagues within project delivery teams led by Project or Programme Managers and will work with the team to deliver the assigned project to ensure the impact of change initiatives are understood by stakeholders, communicated and training provided as they prepare to adopt the new ways of working.

Reporting to the Global Head of Change, the role will involve ensuring changes to business process and systems are identified, mitigated and ensure these are worked through as part of the project.

As a Global Company the role will involve travel and working with our origin businesses, understanding how processes work and technology within our different commodities and then supporting the change implementation.

Connect One ECOM which our global transformation project; bringing together everything the Group does from a tech and data point of view to bring business benefits to our stakeholders across ECOM through the enhanced use of technology, analytics, reporting and improved business processes. For the BCM, the first project focus will be to work with the First Mile Project with a focus on supporting the change aspects around communication, training, programme management and reporting.

Our First Mile project is a key component for ECOM as an origin integrated trading company and has been a focus of our sustainability, traceabiity and impact work for a long time. With recent updates to EU regulations the First Mile project is key to the group as we work to increase transparency and traceability to support the business.

Responsibilities

At a project level, the Project Lead and/or Product Owner will direct them. Working within a set Change Management framework/methodology, key duties include:

  • Conducting an as-is (assessment of current processes/ways of working/governance/technology), to be (identification of future processes/ways of working/technology needs) and gap analysis.
  • Identifying what changes in processes, procedures and practices are needed to achieve the change and deliver the planned benefits
  • Identifying and preparation of risk mitigation tactics
  • Identification and management of anticipated resistance to change
  • Development and delivery of actions for change management levers: assessment of as-is/to-be, gap analysis, change management strategy per country, communications plan, sponsor/stakeholder roadmap, training plan, anchoring plan.
  • Define, measure and report success metrics and monitor change processes
  • Create/manage communications across the project, for the product/project owner, in line with the agreed communication plan, ensuring consistent and clear messages that maximise engagement and ownership in individual businesses.
  • Design and deliver (in conjunction with external providers, technology and local business owners/change champions) user and super-user training
  • Design and deliver change adoption program in country (change champions, local symbols/communications)
  • Manage feedback loop of user experience in testing/training/deployment and anchoring to ensure the voice of the customer/our colleagues in heard, concerns addressed and milestones/improvement recognised.

Skills & Experience:

  • 3-5 years change management experience delivering technology change with proven understanding of processes involved in introducing technology-related business changes to the business.
  • Change management qualifications (Prosci/Agile/ADKAR/ACCMP/CCMP)
  • Experience of working within a similar multi entity/global environment with developing countries – experience with supply chain, agricultural or soft commodities would be an advantage but not essential.
  • Experience using proven change methodology, reporting and change frameworks
  • Advanced PowerPoint and presentation skills
  • Excellent written and verbal communication skills; able to communicate with technical staff as well as business users and stakeholders at all levels
  • Knowledge and experience of communications planning and delivery to support change initiatives, and able to clearly articulate messages to a wide variety of audiences
  • Proven negotiation skills and interpersonal fluency, able to establish and maintain strong relationships and relate confidently to users at all levels
  • Previous experience in working effectively as part of a matrix, globally distributed team
  • Ability/willingness/passion to travel to origin countries (Mexico, Vietnam, India, Nigeria) where projects will be delivered

Desirable Skills:

  • Experience with either CTRM, Traceability (CSR) or ERP global deployments.
  • Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with, and the co-operation of, business and IT people
  • Risk management skills
  • Spanish or/and French speaking