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Business Change

2 months ago

United Kingdom Richard James Recruitment Specialists Ltd Full time

Our Client is a world leading Commodity Trading firm who are in the process of a global transformation project that is bringing together everything the Group does from a tech and data point of view. This will bring business benefits to stakeholders across the business through the enhanced use of technology, analytics, reporting and improved business processes.
The Business Change Manager will work within a matrix management system with colleagues assigned to one or more projects, working in project delivery teams led by Project or Programme Managers for project work.

The role of the Business Change Manager is to deliver assigned projects within the programme to ensure that the impact of change initiatives across the projects are understood by all stakeholders, and that those impacted by the change are supported and prepared to adopt new ways of working. They will ensure that changes to business processes, systems, technology are identified, mitigated and that future benefits and project progress is communicated and that changes to technology, ways of working, processes and governance are embedded and sustained in order to deliver the desired business outcomes.

At a project level, the Project Lead and/or Product Owner will direct them. Conducting an as-is (assessment of current processes/ways of working/governance/technology), to be (identification of future processes/ways of working/technology needs) and gap analysis.
Identifying and preparation of risk mitigation tactics
Development and delivery of actions for change management levers: assessment of as-is/to-be, gap analysis, change management strategy per country, communications plan, sponsor/stakeholder roadmap, training plan, anchoring plan.
Create/manage communications across the project, for the product/project owner, in line with the agreed communication plan, ensuring consistent and clear messages that maximise engagement and ownership in individual businesses.
Design and deliver (in conjunction with external providers, technology and local business owners/change champions) user and super-user training
Design and deliver change adoption program in country (change champions, local symbols/communications)
Manage feedback loop of user experience in testing/training/deployment and anchoring to ensure the voice of the customer/our colleagues in heard, concerns addressed and milestones/improvement recognised.

3-5 years change management experience delivering technology change with proven understanding of processes involved in introducing technology-related business changes to the business.
~ Change management qualifications (Prosci/Agile/ADKAR/ACCMP/CCMP)
~ able to communicate with technical staff as well as business users and stakeholders at all levels
~ Knowledge and experience of communications planning and delivery to support change initiatives, and able to clearly articulate messages to a wide variety of audiences
~ Ability/willingness/passion to travel to origin countries (Mexico, Vietnam, India, Nigeria) where projects will be delivered


Experience with either CTRM, Traceability (CSR) or ERP global deployments.
Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with, and the co-operation of, business and IT people
Risk management skills
Spanish or/and French speaking