Customer Success Pioneer | £150k | Disruptive Healthtech

2 weeks ago


United Kingdom Bluebird Full time

Do you want to save lives by joining a rapidly growing startup and working closely with the management, sales, product and distribution team?

‍⚕️ ‍⚕️

‍♀️ The role: Customer Success Pioneer (Coach)

  • Define the customer journey and deploy scalable processes for large enterprise clients
  • Implement the right processes and build out the CS team
  • Work with the product and distribution to identify and implement new user opps
  • Attend onboarding calls to understand customer needs and pain points, shaping feature roadmap
  • Source and filter user feedback & work with the engineering team to identify new features
  • Join the team at events & conferences

The company:

  • Extreme outlier growth (top 1%- Unprecedented in SaaS, unheard of in health tech)
  • Profitable: went from 300k live ARR to over 3m in 12 months, on track for 10m this year
  • Directly save lives as an CSM: Distribute a life-saving care enablement product that gets patients the right care
  • Mission-driven elite team + top 1% investor backing (multiple clinical engineers + elite sales team)

‍⚕️ ‍⚕️ The Ideal candidate:

  1. At least 5+ years of B2B/enterprise SaaS experience
  2. Proven track record in building customer success playbooks
  3. Building and coaching a team (Leadership skills); but critically still hands-on
  4. Commercial ownership experience including driving referrals, expansion and upsell opportunities
  5. Has been through Startup/ Scaleup journeys/ 2-3x ARR growth environments
  6. Experience working with Enterprise clients
  7. Pragmatic rather than dogmatic in decision-making
  8. Intellectually curious and loves learning
  9. Passionate about saving lives in the healthcare industry
  10. Based in the UK - remote role

  1. Nice to have: Healthcare industry affinity/experience

The Package:

  • Roughly £150k annual package but it is completely competency level based and has no upper bounds and overall offers will be above market
  • Equity, lucrative exit predicted



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