VP of Customer Success

2 weeks ago

United Kingdom air-recruitment Full time

VP of Customer Success – Remote working in the UK. £90-120K

Are you a vastly experienced VP of Customer Success looking to join a rapidly growing company, taking AI to the next level? If so, this is certainly the role for you. Offering a seat amongst the Senior Leadership team, you will have the chance to build a portfolio of global, big-brand customers across the UK and USA

As VP of Customer Success, you’ll ultimately be responsible for playing a key role in the company’s growth as part of the leadership team. You will lead and create a fit for purpose, high performing, scalable customer function, whilst rolling your sleeves up alongside the current team to manage customers through the entire customer lifecycle. You will inspire a culture that exceeds customers' expectations, delivering renewals, advocacy and additional revenue.

As VP of Customer Success, you’ll also be responsible for:

• Leading, managing and building the team aligned to our values, ensuring efficient and collaborative working where everyone can thrive and grow

• Leading customer implementation and onboarding to ensure successful customer adoption

• Leading and undertaking customer account management to deliver a great customer experience, adoption, retention, expansion and advocacy

• Creating and delivering a customer strategy, with metrics to manage performance and profitability

• Leading the design and successful delivery of professional services

• Representing the Brand and Product to the external market with passion and authenticity

The successful VP of Customer Success will also possess the following experience:

• Building, scaling and evolving B2B Enterprise SaaS customer functions and customer operating models

• Being ‘hands on’ delivering at the coalface, whilst improving and managing a team

• Building, leading and mentoring a high performing, multifunctional team including third parties

• Managing and reporting on forecasting, budgeting, processes and OKRs

• Developing good technical knowledge of new products and being able to translate that to the customer buyers and users

• Outstanding communication (verbal and written) and interpersonal skills and comfortable delivering presentations at a senior level

• Great project management skills and high attention to detail - someone who is great at keeping projects and all those involved on track

• Exceptional organisation skills, with a skill to cut through noise, obsessively prioritise, keep everyone updated and manage upwards as needed

If this is the VP of Customer Success role you’ve been waiting for, don’t hesitate to get in touch, quoting job reference SP186.

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