2nd Line/Desktop Support Engineer
1 month ago
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. Start Date: ASAP start
As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. Providing desktop support, including troubleshooting hardware, software, and network issues.
Responding to support requests and incidents through ticketing systems, email, and phone calls.
Installing, testing, and configuring new workstations, peripheral equipment, and software.
Managing user accounts and access controls in Active Directory.
Performing system and software updates, patches, and configuration changes.
Reporting potential client facing risks
Assisting with onboarding of new users, including hardware setup and software installations.
Working closely with other IT team members and departments to provide holistic support and solutions.
Participating in IT projects as required.
Considerable experience in a customer facing, 2nd Line Desktop Support role.
Strong understanding of computer systems, mobile devices, and other tech products.
Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory.
Knowledge of network security practices and anti-virus programs.
CompTIA A+, Microsoft Certified Professional) are an advantage.
Bachelor's degree in computer science, Information Technology, or related field is advantageous
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