2nd Line IT Support Engineer

2 weeks ago


Farnborough United Kingdom nDreams Full time

Description

As our team and portfolio of titles continue to grow, we are on the search for a 2nd Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. The ideal candidate will be a self-motivated team player who's not afraid to 'muck in', looking to thrive in a fast-growing creative industry. If this sounds like you, we want to hear from you

Key Responsibilities:

  • Address user tickets regarding hardware, software, and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel (e.g., IT Manager > Infrastructure Architect)
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Create technical documentation and manuals for clients and lower support tiers.
  • Assist IT Manager with procurement
  • Ensure the smooth running of the new starter process. Introduce improvements to the process.
  • Basic server administration (e.g. Storage audits, Storage provisioning, server and security checks)


Requirements

Essential capabilities:
  • Excellent written and communication skills.
  • A motivated self-starter
  • Prior 2nd line support experience
  • Good knowledge of IT technologies and security
  • Flexible with working hours
  • Customer-focused for our growing internal user base
  • Active Directory, Event Viewer, Client VPN setups, Office 365 Admin Center
  • Understanding of IPv4 and DHCP configuration, DNS and VPN


Qualifications:
  • A+ Certified
  • Network+ Certified
  • Security+ Certified


Desired experience and Qualifications:
  • Previous experience with working in a creative environment
  • Previous experience with working in the game development industry
  • Microsoft 365 Certified
  • MCSA: Windows Server 2012 / 2016 or later
  • Windows Server Hyper-V and Virtualization


Benefits

Why nDreams?

We are nDreams, one of the world's leading developers and publishers focused on VR games and the team behind Ghostbusters: Rise of the Ghost Lord, Synapse, Phantom: Covert Ops and Fracked.

Our expanding company shares a passion for innovation, collaboration and leading the future of VR. We encourage an open and diverse culture and empower people to explore ideas and put their own stamp on their work. With humble beginnings as an independent studio, we combine amazing projects and considerable scale with a personal, caring touch.

We offer great perks, including flexible hours, duvets days, your birthday off, dedicated personal development time and support, as well as regular socials and parties. Beyond this, there's an excellent holiday offering, pension scheme, health insurance, life cover and much more. Our newly refurbished nDreams studio space has some fantastic facilities and is built around collaborative work (and play).

  • United Kingdom Profectus Recruitment Ltd Full time

    Join to apply for the 2nd Line IT Support Engineer role at Profectus Recruitment 3 weeks ago Be among the first 25 applicants Join to apply for the 2nd Line IT Support Engineer role at Profectus Recruitment Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one....


  • United Kingdom Comms-care Group Limited Full time

    2nd Line Support Engineer page is loaded 2nd Line Support Engineer Apply locations Northwich, Cheshire, United Kingdom time type Full time posted on Posted 8 Days Ago job requisition id R-101754 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: 2nd Line Support Engineer Join us as a 2nd Line...


  • United Kingdom Ingram Micro Inc. Full time

    2nd Line Support Engineer page is loaded 2nd Line Support Engineer Apply locations Northwich, Cheshire, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R-101754 It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: 2nd Line Support Engineer About the role Due to...


  • United Kingdom Ingram Micro Inc. Full time

    2nd Line Support Engineer page is loaded 2nd Line Support Engineer Apply locations Northwich, Cheshire, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R-101754 It's fun to work in a company where people truly BELIEVE in what they're doing! 2nd Line Support Engineer Due to continued growth we’re expanding out team...


  • United Kingdom Primis Full time

    Job Title: 2nd Line Engineer (Remote, Immediate Start) Contract Type: Monthly Rolling Contract Location: Remote/Home Based (UK Hours). Occasional trips to the London office (TBC). Provide 2nd line support for hardware and software systems. Collaborate with 1st line support and other IT teams to resolve escalated technical issues. Maintain and...

  • IT Support Engineer

    2 days ago


    United Kingdom Mfkrecruitment Full time

    Join to apply for the IT Support Engineer (2nd Line) role at MFK Recruitment 1 week ago Be among the first 25 applicants Join to apply for the IT Support Engineer (2nd Line) role at MFK Recruitment Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your...


  • United Kingdom Chorus Global Ltd Full time

    As a 2nd Line Support Engineer you will support our clients by handling escalations from the 1st Line Team and also actively monitoring infrastructure through a variety of products. 2nd Line Support Engineers work both on-site and, in the office, adjusting in an ad-hoc way to deal with the changing priorities of the team. You will have exposure to a wide...


  • United Kingdom Opus Recruitment Solutions Full time

    O365 | Office 365 | 365 | 2nd Line | 3rd Line | Support Engineer | Windows | VMWare | Powershell | Fintech | Finance | Azure | AD | Active Directory | SCCM | Intune | Looking for a step into Tech where you can get hands on with new O365 rollouts in an MSP? Want to join an MSP working with Windows, Intune, SCCM and helping SME to Large scale Enterprises...


  • United Kingdom X4 Technology Full time

    New permanent opportunity for a 1st/2nd Line Support Engineer to join a leading Healthtech Consultancy in South Yorkshire with immediate effect. Please note: The role will be hybrid and candidates must live within commutable distance to Sheffield/Rotherham 1st/2nd Line Support Engineer Responsibilities Respond to and resolve internal and customer IT...


  • United Kingdom Eligo Recruitment Ltd Full time

    We are looking to recruit an experienced 2nd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. To be a success in this role will have a broad technical skill base and be able to provide 1st and 2nd line support in...

  • 2nd Line Engineer

    2 days ago


    United Kingdom Primis Full time

    Job Title: 2nd Line Engineer (Remote, Immediate Start) Contract Type: Monthly Rolling Contract Location: Remote/Home Based (UK Hours). Occasional trips to the London office (TBC). Key Responsibilities: Provide 2nd line support for hardware and software systems. Collaborate with 1st line support and other IT teams to resolve escalated technical...


  • United Kingdom www.fish4.co.uk - Jobboard Full time

    Want to work for a company with great people and great progression opportunities? The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony...

  • 2nd Line Support

    4 weeks ago


    Farnborough, Hampshire, United Kingdom nDreams Full time

    As our team and portfolio of titles continue to grow, we are on the search for a 2nd Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. The ideal candidate will be a self-motivated team player who’s not afraid to ‘muck in’, looking to thrive in a fast-growing...


  • United Kingdom www.fish4.co.uk - Jobboard Full time

    Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting...


  • Farnborough, United Kingdom nDreams Limited Full time

    As our team and portfolio of titles continue to grow, we are on the search for a 2nd Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. The ideal candidate will be a self-motivated team player who’s not afraid to ‘muck in’, looking to thrive in a fast-growing...


  • Farnborough, Hampshire, United Kingdom nDreams Full time

    DescriptionAs our team and portfolio of titles continue to grow, we are on the search for a 2nd Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. The ideal candidate will be a self-motivated team player who's not afraid to 'muck in', looking to thrive in a fast-growing...


  • United Kingdom LabTech London Limited Full time

    Purpose of the Role: The 2nd Line Engineer is a pivotal role within LabTech's IT department, designed for an individual with a strong foundation in IT support and a readiness to tackle more complex challenges. This role involves deep engagement across all areas of our infrastructure, from servers and networks to IoT and various innovative projects. The 2nd...


  • United Kingdom LabTech London Limited Full time

    Purpose of the Role: The 2nd Line Engineer is a pivotal role within LabTech's IT department, designed for an individual with a strong foundation in IT support and a readiness to tackle more complex challenges. This role involves deep engagement across all areas of our infrastructure, from servers and networks to IoT and various innovative projects. The 2nd...


  • United Kingdom VIQU Limited Full time

    2nd Line IT Support Engineer (MSP) - Birmingham %ufffd25,000 to %ufffd32,000 We're partnered with a growing IT Managed Service provider based in Birmingham that is looking to grow their Support team due to growth and further investment. The successful 2 nd Line IT Support Engineer will join a vibrant and talent team of engineers who operate within a...


  • United Kingdom Profectus Recruitment Ltd Full time

    1st/2nd Line Support Engineer Profectus have partnered with a growing tech company who are looking for talented IT support engineers to join their innovative and close-knit team. This company values passion and innovation, creating an environment where employees thrive and achieve great things. Why Join? Cutting-edge Projects: Work with the latest...