2nd Line Support

2 weeks ago

Farnborough Hampshire, United Kingdom nDreams Full time

As our team and portfolio of titles continue to grow, we are on the search for a 2nd Line IT Support Engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. The ideal candidate will be a self-motivated team player who’s not afraid to ‘muck in’, looking to thrive in a fast-growing creative industry. Address user tickets regarding hardware, software, and networking
Walk customers through installing applications and computer peripherals
Conduct remote troubleshooting
IT Manager
Assist IT Manager with procurement
Basic server administration (e.g. Storage audits, Storage provisioning, server and security checks)
Prior 2nd line support experience
Good knowledge of IT technologies and security
Flexible with working hours
Active Directory, Event Viewer, Client VPN setups, Office 365 Admin Center
Understanding of IPv4 and DHCP configuration, DNS and VPN
Network+ Certified
Previous experience with working in a creative environment
Previous experience with working in the game development industry
Microsoft 365 Certified
MCSA: Windows Server 2012 / 2016 or later
Windows Server Hyper-V and Virtualization
We are nDreams, one of the world’s leading developers and publishers focused on VR games and the team behind Ghostbusters: Our expanding company shares a passion for innovation, collaboration and leading the future of VR. With humble beginnings as an independent studio, we combine amazing projects and considerable scale with a personal, caring touch.
We offer great perks, including flexible hours, duvets days, your birthday off, dedicated personal development time and support, as well as regular socials and parties. Beyond this, there’s an excellent holiday offering, pension scheme, health insurance, life cover and much more. Our newly refurbished nDreams studio space has some fantastic facilities and is built around collaborative work (and play).
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