2nd Line IT Helpdesk Engineer

4 weeks ago

Portsmouth Hampshire, United Kingdom Tailor Made Technologies Full time

We are currently recruiting an experienced Site Based 2nd Line IT Engineer who will be based in Portsmouth at one of our largest retail client’s sites. You will be bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you will be expected to work on our client’s site 5 days a week.
A competitive salary
Training opportunities set out with a clear training structure
25 days holiday plus bank holidays
Your birthday off
Flexi health plan cover and access to a range of Health Benefits
IT purchasing scheme
Company pension
Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.
Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
Duties and responsibilities of our Site Based 2nd Line IT Engineer:
Although you will be on site at one of our clients you will be an important member of the Tailor Made Technologies team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLA’s, supporting the service desk and working efficiently and productively to ensure a excellent customer experience. All support and training will be given to ensure you have what you need to excel in your career at Tailor Made Technologies.
Experience with a service desk ticketing system
Windows Desktops configuration and support experience
Windows Server configuration and support experience
Office 365 support experience
Microsoft Exchange configuration and support experience
Active Directory configuration and administration
Strong networking skills
ITIL knowledge
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