2nd Line Support Engineer

1 month ago

Portsmouth, United Kingdom Tailor Made Technologies Full time

Overview of the role

We are currently recruiting an experienced Site Based 2nd Line IT Engineer who will be based in Portsmouth at one of our largest retail clients sites. This role will be joining our already established onsite engineering team who provides support for our client. You will be bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you will be expected to work on our clients site 5 days a week.


Benefits of working for Tailor Made Technologies:
A competitive salary
Training opportunities set out with a clear training structure
Progressive working environment with access to voice your opinions to decision makers
25 days holiday plus bank holidays
Your birthday off
Flexi health plan cover and access to a range of Health Benefits
IT purchasing scheme
Company pension
An active Social Committee who plan monthly competitions and events


Join a Trusted Partner for Transformative Managed Technology?

Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.?

Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every clients unique requirements and drive business growth.?

Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.


Duties and responsibilities of our Site Based 2nd Line IT Engineer:

Although you will be on site at one of our clients you will be an important member of the Tailor Made Technologies team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLAs, supporting the service desk and working efficiently and productively to ensure a excellent customer experience. All support and training will be given to ensure you have what you need to excel in your career at Tailor Made Technologies.


Essential Skills:

  • Excellent communication skills
  • Strong sales skills
  • Organisational skills
  • Relationship builder
  • Presentation skills
  • Results driven with a proven track record of achieving targets
  • Team player
  • Self-motivated and proactive
  • Ability to be resilient and to work under pressure


Skills:

  • Experience with a service desk ticketing system
  • If you have experience in any of the below, wed like to hear from you (not all required):
  • Windows Desktops configuration and support experience
  • Windows Server configuration and support experience
  • Office 365 support experience
  • Microsoft Exchange configuration and support experience
  • Active Directory configuration and administration
  • VMware support experience
  • Citrix support experience
  • Strong networking skills
  • ITIL knowledge

ADZN1_UKTJ

  • 2nd Line Telecoms Engineer

    2 weeks ago

    Portsmouth, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? Look no further:The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting ...

  • IT Support

    4 weeks ago

    Portsmouth, United Kingdom MORRIS SINCLAIR RECRUITMENT LTD Full time

    * IT Support Engineer, Networks, Desktop, 2nd Line, - MS, Exchange, 365, VMWare, Azure Cloud, Network Infrastructure, Merakii - Customer focused, self-starter, initiative, excellent communication skills Opportunity for a highly competent and flexible 2nd Line IT Support Engineer for well established financial services company delivering MS Infrastructure...

  • 2nd Line Telecoms Engineer

    3 weeks ago

    Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting Hosted Telephony...

  • 2nd Line Desktop Support Engineer

    4 weeks ago

    Portsmouth, United Kingdom Hydrogen Group Full time

    **Role**: 2nd Line Desktop Support Engineer **Rate**: £200 per day Umbrella **Location**: Corsham or Portsmouth (remote working is not available) **Duration**: 12 months Our Professional Services client is looking for two 2nd Line Desktop Support Engineers to support their Digital workspace on a 12-month contract basis with scope for extension to be based...

  • 2nd Line Telecoms Engineer

    3 weeks ago

    Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting...

  • 2nd Line Telecoms Engineer

    3 weeks ago

    Portsmouth, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supporting...

  • 2nd Line Desktop Support Engineer

    1 month ago

    Portsmouth, United Kingdom Akkodis Full time

    **Job Title: 2nd Line Desktop Support Engineer** **Location: Stevenage,Hawthorn, Portsmouth (100% onsite, Contractor can choose any one location to work onsite)** **Duration: 12 Months** **Day rate: £205.36** **Primary Job Responsibilities**: - Provide technical support of the Microsoft Windows desktop environment and software products (both remote and...

  • 2nd Line Engineer

    4 days ago

    Portsmouth, Hampshire, United Kingdom BluetownOnline Ltd Full time

    2nd Line Engineer / 2nd Line Support Analyst / IT Technician Job Title : 2nd Line Engineer x2 (Office 365 Specialist + Infrastructure Specialist) Location: Multiple Campus locations, Portsmouth Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About The College: As a newly merged College, we aspire to be the employer of choice in...

  • Sc Security Cleared 2nd Line Desktop Support

    4 weeks ago

    Portsmouth, United Kingdom Akkodis Full time

    **Job Title: SC Security Cleared 2nd Line Desktop Support Engineer** **Location: Corsham / Portsmouth (100% onsite, Contractor can choose any one of the locations to work onsite)** **Duration: 12 Months** **Day rate: £205.36** Primary Job Responsibilities: - Provide technical support of the Microsoft Windows desktop environment and software products...

  • 3rd Line Core Apps Support Engineer

    5 days ago

    Portsmouth, United Kingdom Project People Full time

    3rd Line Core Apps Support Engineer is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Portsmouth, Hampshire.Responsibilities & Skills:The successful applicant will be an experienced 3rd Line Core Applications Support Engineer As a Core Applications Engineer you will assist the customer directlyThe...

  • 3rd Line Core Apps Support Engineer

    5 days ago

    Portsmouth, United Kingdom Project People Full time

    3rd Line Core Apps Support Engineer is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Portsmouth, Hampshire. Responsibilities & Skills: The successful applicant will be an experienced 3rd Line Core Applications Support Engineer As a Core Applications Engineer you will assist the customer...

  • 3rd Line Core Apps Support Engineer

    4 days ago

    Portsmouth, United Kingdom Project People Full time

    3rd Line Core Apps Support Engineer is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Portsmouth, Hampshire.Responsibilities & Skills:The successful applicant will be an experienced 3rd Line Core Applications Support Engineer As a Core Applications Engineer you will assist the customer directlyThe...

  • 3rd Line Core Apps Support Engineer

    4 days ago

    Portsmouth, United Kingdom Project People Full time

    3rd Line Core Apps Support Engineeris urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Portsmouth, Hampshire.nResponsibilities & Skills:nThe successful applicant will be an experienced 3rd Line Core Applications Support EngineernAs a Core Applications Engineer you will assist the customer...

  • 3rd Line Core Apps Support Engineer

    4 days ago

    Portsmouth, United Kingdom Project People Full time

    3rd Line Core Apps Support Engineer is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Portsmouth, Hampshire. Responsibilities & Skills: The successful applicant will be an experienced 3rd Line Core Applications Support Engineer As a Core Applications Engineer you will assist the customer...

  • 1st Line Team Lead

    2 weeks ago

    Portsmouth, United Kingdom Mexa Solutions Full time

    **Every team leader in the business progressed into their roles from internally.** **Meaning they had no previous management experience and were offered promotion based on their people skills.** **This growing IT Service Provider is looking for a good techie with great people skills to be the Team Leader on the service desk.** **They’ll give you and...

  • 3rd Line Core Apps Support Engineer

    4 days ago

    Portsmouth, United Kingdom Project People Full time

    3rd Line Core Apps Support Engineer is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Portsmouth, Hampshire.Learn more about the general tasks related to this opportunity below, as well as required skills.Responsibilities & Skills:The successful applicant will be an experienced 3rd Line Core...

  • 3rd Line Core Apps Support Engineer

    5 days ago

    Portsmouth, United Kingdom Project People Full time

    3rd Line Core Apps Support Engineer is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Portsmouth, Hampshire.Learn more about the general tasks related to this opportunity below, as well as required skills.Responsibilities & Skills:The successful applicant will be an experienced 3rd Line Core...

  • 3rd Line Core Apps Support Engineer

    5 days ago

    Portsmouth, United Kingdom Project People Full time

    3rd Line Core Apps Support Engineer is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Portsmouth, Hampshire.Responsibilities & Skills:The successful applicant will be an experienced 3rd Line Core Applications Support Engineer As a Core Applications Engineer you will assist the customer directlyThe...

  • 3rd Line Core Apps Support Engineer

    4 days ago

    Portsmouth, United Kingdom Project People Full time

    3rd Line Core Apps Support Engineer is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Portsmouth, Hampshire.Responsibilities & Skills:The successful applicant will be an experienced 3rd Line Core Applications Support Engineer As a Core Applications Engineer you will assist the customer directlyThe...

  • 3rd Line Core Apps Support Engineer

    4 days ago

    Portsmouth, United Kingdom Project People Full time

    3rd Line Core Apps Support Engineer is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Portsmouth, Hampshire.Responsibilities & Skills:The successful applicant will be an experienced 3rd Line Core Applications Support Engineer As a Core Applications Engineer you will assist the customer directlyThe...