2nd Line Support Engineer

4 weeks ago


United Kingdom Ingram Micro Inc. Full time

2nd Line Support Engineer page is loaded 2nd Line Support Engineer
Apply locations Northwich, Cheshire, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R-101754 It's fun to work in a company where people truly BELIEVE in what they're doing
2nd Line Support Engineer
Due to continued growth we’re expanding out team and seeking a skilled 2nd line Support Engineer to assist with internal IT support, Managed Services provision and hardware break/fix escalation. This role involves administration, reporting, and requires a comprehensive understanding of IT support.
As a 2nd Line Support Engineer you will:
Escalate calls to 3rd line support team where necessary.
Ability to demonstrate an understanding of technology, knowledge of Cisco networking equipment and systems.
Experience in a Support/ Service/ Helpdesk environment.
Agreeable to working shifts.
Comms-care is a leading provider of channel network & server support solutions. Comms–care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless.
Our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package.
#Click Introduce Yourself above to join our talent network
It’s no surprise that technology powers the planet. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all.



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