2nd Line Support Analyst
4 weeks ago
Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a On-Site 2nd Line Support Engineer position.
Key Responsibilities
The On-Site 2nd Line Engineer will be based at one of our client sites and will assist with the day-to-day IT support for the client alongside a remote Helpdesk Team.
An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk Team.
- Own, update and progress tickets so the client is confident their issue will be investigated and actioned.
- Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT Services.
- Take an active role in personal and team development to increase technical proficiency and increase productivity.
Skills and Qualifications
- Technical knowledge and experience of IT and IT support with on-site experience.
- Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
- Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure)
- Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
- A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
- Good understanding of Antivirus Software and backup issues.
- 23 days of holiday, rising to 26 days + bank holidays
- Private healthcare and life insurance
- Dental and critical illness cover
- O2 discounts
- Study support
- Discounted gym membership
Do you have what we’re looking for? Please apply with your latest CV and we’ll be in touch.
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