Application 2nd Line Support Analyst

4 weeks ago

United Kingdom TNS Inc. Full time

Application 2nd Line Support Analyst – Payments Processing page is loaded Application 2nd Line Support Analyst – Payments Processing Apply locations GBR - Sheffield GBR - Welwyn Garden City time type Full time posted on Posted Yesterday job requisition id R1808

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence

Overview TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical support and technical engineering solutions across all production Payment Processing Applications and services. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to learn, be challenged, and be involved in our expanding Payments Processing business. Responsibilities
  • Initially provide day to day support for the application running on IBM mainframe but will then progress to include support for our applications running on Linux and Windows.
  • Manage and resolve incident tickets assigned to the 2nd line support team
  • Provide Support for major Incidents providing root cause analysis working with other teams within TNS.
  • Plan / support of Release and Change Management activities within the production environments.
  • Support the Problem Management process
  • Responsible for application housekeeping and maintenance tasks which include MS and MySQL
  • Become an expert on supported systems, applications, and services
  • Production and update of service documentation
  • Support PCI compliance
  • Provide Support for Disaster Recovery activities
  • Partake in 24/7 on-call rota
  • Provide training, knowledge transfer and ongoing support to 1st line support staff
Qualifications
  • Essential
    • Several years’ experience of working as an IBM operations analyst, managing batch applications and processing.
    • Sound knowledge of
      • Standard IBM utilities TSO/ISPF/JCL etc.
      • Any Batch scheduling utility – preferably Control-M
      • Excellent problem-solving skills.
    • Able to trouble shoot technical issues within applications. Demonstrate a logically ability to fix issues and resolve them.
    • Must have a willingness to learn and adapt with a can do attitude.
  • Desirable
    • Connect Direct, Control-M
    • Experience working within a Linux and or Windows OS environment – Ability to script and trouble shoot.
    • Experience with MSSQL / MYSQL (writing queries, setup and management of maintenance task, trouble shooting, administering of database etc)
    • Previous experience within a Payments environment / testing and / or application support environments.

Candidate Requirements:

  • Team player
  • Fast learner and adaptable
  • Strong problem-solving skills and technical prowess.
  • A willingness to learn.
  • Attention to detail.
  • A desire to learn and progress in a demanding environment.
  • Knowledge of ITIL framework desired but not essential

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

About Us

With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets.

TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.

Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status.

What’s the next step in your career? Find out today #J-18808-Ljbffr

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