Director, Customer Account Manager

2 weeks ago

United Kingdom Wpp Group Full time

T&Pm is one of the world's leading full service creative and media agencies, connecting talent and tech to drive growth for brands. Formed by the integration of The&Partnership and mSix&Partners, it brings together content and distribution into a single, holistic end-to-end marketing solution. As an early adopter with the first ever AI-generated TV ad for Lexus in 2018, T&Pm is focused on harnessing AI across all its outputs with its 1,900 people already trained on WPP's proprietary AI platform Creative Studio, to deliver enhanced outcomes for clients.

We believe in The Power of &, bringing diverse talent together to transform the way great brands are built. Our teams blend creative, media, experience and technology specialists from across our marketing practices. The performance mindset of these teams optimises to business outcomes in every channel, fueled by the latest innovations in AI. Working alongside our clients' marketing departments, we deliver '&mplified Creativity' to solve their business and brand challenges seamlessly, creatively and efficiently.

That's why we do our best to build strong communities around them; provide the best possible opportunities for them to develop & grow; We are seeking a highly motivated and experienced Social Account Director to join our &NatWest - Social Content Team. The ideal candidate will have a proven track record in managing and growing client relationships, as well as experience in team management and strategic planning.

As part of the newly formed content team you will be part of a centre of excellence that will drive the standard of social content throughout the account. Your primary responsibility will be to collaborate closely with our social strategists and content creators to develop and implement comprehensive content strategies and concepts that aligns with the bank's overarching marketing goals. In this role, you will proactively pitching new ideas to clients and work with your immediate content to improve the quality of content and the processes that sit behind them.

As a part of your role, you will have the crucial responsibility of fostering close relationships with the bank's internal social team and paid media partners. Through these relationships we'd like to cement the position that T&P is a 'social first' agency that can swiftly respond to emerging trends while adopting a comprehensive strategic approach towards generating content.

Lead and mentor a team of social media professionals, providing guidance and support to ensure high-quality output and continuous development
Collaborate with internal teams (creative, strategy, analytics) to develop integrated campaigns that deliver results
Analyze campaign performance data, providing regular reports and insights to clients and internal teams
Proven educational training or experience in digital marketing, communications, or related field
~5+ years of experience in social media account management, preferably within a social agency environment
~ Experience working with financial services clients
~ Knowledge of social media advertising platforms (Facebook Ads Manager, LinkedIn Ads, Twitter Ads)
~ Strong leadership and team management skills
~ Ability to analyze and interpret campaign performance data to provide actionable insights
~ Strong project management skills and ability to manage multiple projects simultaneously
~ The&Partnership embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients.

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