Head of Ecommerce

2 weeks ago


London, United Kingdom Elite Associates Full time

Job Description

Head of Ecommerce

We are partnering with an international premium womenswear brand who are looking for an experienced and operational Head of Ecommerce to join them during a very exciting growth stage. This role offers a lot of ownership and scope to implement new processes.

The role

  • Lead Ecommerce team (web development, CRO, trading, operations and customer service functions) to success with excellent people and mentorship skills
  • Hands on ownership of site IT integrations, understanding of technical terminology and processes with the ability to execute Shopify updates
  • Management of external web development agency - project managing roadmaps and weekly catch ups
  • Streamline Logistics and Warehousing processes to mitigate issues and delays and ensure systems work in harmony
  • Work cross functionally across internal teams and translate technical ecommerce updates in a digestible way to leadership
  • Oversee the Customer Service team from a multi channel perspective
  • Streamline digital strategy to drive revenue growth and online conversions
  • Identify opportunities for site development to deliver a commercially aware, seamless online experience and improve the customer journey
  • Full P&L and budget management
  • Leverage data and insights to inform site activities and updates

You

  • Excellent operational and technical Ecommerce knowledge with experience working for a fashion/ retail brand
  • Strong technical knowledge (Shopify Plus, APIs, ERPs, 3PLs, RMAs, carriers, taxes/duties)
  • Confident understanding of the IT element of Ecommerce
  • Proven logistics experience with knowledge of ERP, API integrations, returns processes
  • Previous experience managing external web development agencies , customer service agents and web operations specialists
  • Previous experience in a 'Head of' position in the Ecommerce/ Digital space
  • A natural people person with the ability to lead and nurture a team
  • Collaborative and values driven
  • Able to work to a hybrid model from London HQ
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