Head of Ecommerce Distribution Operations
3 weeks ago
Head of Ecommerce Distribution Operations
You’re an original. So are we.
We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labour and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For nearly 170 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen®, Signature by Levi Strauss & Co.™ and Beyond Yoga.
Our European eCommerce platform, Levi.com, is one of the fastest growing parts of the Levi’s business and a strategic priority for the company.
We are looking for a talented and ambitious individual, who will be responsible for the full distribution experience for Levi.com across our European markets. This role will report into the VP Digital Europe.
The candidate will be responsible for fueling the growth of the business through the optimization of our logistics consumer experience. This includes managing our 3PL warehouses in both Germany and the UK as well as transportation to all our markets. She or he will own the relationship with major operations partners, as well as significant opex budgets, and will run a small operations team in-house; with the expectation to constantly challenge the status quo and optimize.
The successful candidate must have experience in running multiple parts of distribution operations, managing internal and external stakeholders , as well as budget and team management.
She or he must be comfortable with working in a very cross-functional environment, working closely with different European and Global teams, especially where it comes to technology, product management and distribution. She or he must have a getting things done mentality, and a demonstrated ability to effectively negotiate, communicate, build effective partnerships across the organization, and influence others.
Key responsibilities
o Lead the relationships with all our business partners across warehouses, transportation, , and omnichannel.
o Define the mid to long term roadmap to evolve our logistics operations set up, turn it into an action plan that reflects the strategy and priorities, and execute.
o Collaborate with our global technology and product management teams, in order to influence our global technology roadmap and implement all the necessary changes to our backend systems.
o Leverage consumer insights to build strategies, improve the consumer experience and lead times of last mile ecommerce order delivery.
o Manage and continue to elevate the logistics operations team. Collaborate tightly cross-functionally, with our dedicated partners in function such as finance, planning, IT and Retail
o Manage opex budgets tightly, ensure accurate annual and quarterly forecasting to ensure we can show P&L leverage. Support the monthly closing process, ensure accuracy of data used for accruals and revenue recognition.
o Develop, report and manage industry relevant and leading KPIs, monitor and develop strategies to improve consumer experience, cost of fulfillment etc
o Work closely with the European Planning and Distribution teams to ensure smooth flow of products into our eCommerce DCs.
o Contribute to the success of big European distribution projects, as our European DC landscape evolves.
o Work closely with the Global Technology and Product Management teams where it comes to our technology roadmap, but also where it comes to prioritization within our agile tracks for backend systems.
o Partner with the eCommerce Frontend Team ensuring priorities are aligned, ensure we jointly increase business performance against set KPIs.
o Develop with Retail and E-com teams consumer facing delivery models such as Ship from Store, BOPIS, Returns in Store, Reserve on-line buy in store etc.
o Have a keen understanding of the end to end returns process across different channels
Leadership characteristics and other foundational competencies
o Quickly builds relationships and gains trust amongst key stakeholders
o Strategic thinker with strong execution skills and ability to move seamlessly between the two
o Good executive communication skills, demonstrated ability to effectively negotiate, communicate and influence others
o Analytical, data-driven decision maker, with a passion for the consumer
o Strong ability to prioritize to deliver maximum results
o Fast learner, approaches situations with curiosity and open-mindedness
o Anticipates problems and develops contingency plans
o Team player and builder
o Being able to work in a multi cultural environment
Job specific functional expertise
o Bachelor’s or MBA degree in business
o 6+ years’ experience working in Distribution/ Logistics, experience in fashion logistics a plus
o Experience managing opex budget and partners
o A strong affinity with data and numbers
o Fluent in English. Other European languages is added value
o Strategic thinking + flawless execution
o Ability to effectively communicate and collaborate with internal and external multidisciplinary groups
LOCATIONLondon, United KingdomFULL TIME/PART TIMEFull timeCurrent LS&Co Employees, apply via your Workday account.-
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