Head of Ecommerce

2 weeks ago

London, United Kingdom APT Travel Group Full time

**Work options**: Flexible

We’re a world leading travel company, passionate about helping travellers explore cultures, experience places and connect with others, to live an enriched life. With over 95 years’ of experience and with team members across the globe, we know travel and pride ourselves on delivering 5 star customer service and experiences of a lifetime.

The APT Travel Group has seen terrific growth over many years and has a strong future ahead of it. Hugely loyal customers who travel again year after year.

We have undergone a significant transformation over the last three years, and the Head of eCommerce has the opportunity to play a critical role in our next phase growth.

Reporting to the Chief Operating Officer, we’re looking for a hands-on, dynamic and progressive Head of eCommerce to design and deliver our global eCommerce strategy. Key to your success is your ability to transform our online booking experience designed to increase direct sales through building out customer journeys.

**ABOUT YOU**
- Proven track record of successfully leading and delivering a global eCommerce strategy
- Lead a transformation from a legacy state to a progressive new operating model in eCommerce
- Strong data analytics and financial literacy skills
- Experience working with external technology and marketing partners to deliver results
- Demonstrated experience navigating complex business processes and platforms
- Excellent stakeholder management skills with the ability to work collaboratively at multiple levels of the organisation to get things done
- Experience in retail or the travel industry is highly desirable

**WHAT WE OFFER**
- Flexible workplace culture with hybrid working model
- Bonus week of leave if requirements met
- Highly engaged team and great company culture
- Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation including volunteer leave
- Holistic wellbeing program and learning & development opportunities
- Experience our premium products with familiarisation trips

**OUR VALUES**

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- Better together - We are better when we connect and collaborate, valuing all opinions
- For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

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