Head of Ecommerce

1 month ago

London, United Kingdom Agora Talent Full time

Job Description

About Us:

Agora Talent are excited to be partnered with a premium skincare brand known for its high-quality products and dedication to sustainability. Using 100% natural ingredients they have established themselves as a leader in the skincare industry. Following a recent investment, the company are poised for significant growth and expansion in the upcoming year.

Role Overview:

They are seeking a dynamic and experienced Head of Ecommerce to lead the online retail operations and drive the digital growth strategy forward. The successful candidate will be responsible for overseeing the ecommerce website, managing CRM initiatives, and leading the customer care team. This is a pivotal role within the company, with the opportunity to make a significant impact on the brand's online presence and customer experience.

Key Responsibilities:

  • Ecommerce Strategy: Develop and execute a comprehensive ecommerce strategy to drive sales, increase online traffic, and enhance the overall customer experience. Identify new opportunities for growth and expansion in the digital space.
  • Website Management: Oversee the day-to-day operations of the ecommerce website, ensuring it is optimised for performance, usability, and conversion. Lead initiatives to enhance site functionality, user experience, and design aesthetics.
  • CRM Management: Develop and implement CRM strategies to optimise customer engagement, retention, and loyalty. Utilise customer data and insights to personalise marketing efforts, improve customer segmentation, and drive sales.
  • Team Leadership: Manage and mentor the customer care team, providing guidanceand support. Foster a collaborative and high-performing team culture focused on delivering exceptional customer service.
  • Performance Analysis: Monitor ecommerce performance metrics and KPIs, analysing data to identify trends, opportunities, and areas for improvement. Provide regular reporting and insights to senior management, informing strategic decision-making.
  • Partnership Management: Collaborate with internal teams, external agencies, and technology partners to drive ecommerce initiatives forward. Manage relationships with key stakeholders to ensure alignment and execution of ecommerce strategies.
  • Budget Management: Develop and manage the ecommerce budget, ensuring resources are allocated effectively to support growth objectives and deliver measurable results.

Qualifications and Skills:

  • Bachelor's degree in Business, Marketing, or related field; MBA preferred.
  • Proven experience in ecommerce management in a B2C or DTC industry.
  • Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
  • Deep understanding of ecommerce best practices, digital marketing strategies, and CRM principles.
  • Excellent analytical skills, with the ability to interpret data and metrics to drive strategic decision-making.
  • (Nice to have) Experience migrating an Ecommerce platform and using different platforms.
  • Exceptional communication, interpersonal, and negotiation skills.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Passion for premium skincare and commitment to delivering exceptional customer experiences.
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