Medical Receptionist/administration
4 weeks ago
Medical Receptionists are responsible for dealing with all mattersconcerning the care of patients either face to face or by telephone. The Reception and Administration team creates a positive,friendly and caring patient experience, responsible for both the traditionalreception role of welcoming and signposting patients to appropriate healthcareprofessionals and administering the busy back-office work of prescriptions,coding correspondence, and providing task-based support to the clinicians andmanagement.
We need our team to be flexible,resilient, well organised, and able to problem-solve and multi-task whilstmaintaining a friendly and approachable manner. Previous experience in the NHS is anadvantage but not essential for this post as full training will be given.
Processingprescriptions, coding correspondence, scanning and work flowing documents.
Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately.
Clinicallycode data on the Practice EMIS system.
Dataentry of new and temporary registrations and relevant patient information asrequired.
Input accuratedata into patients healthcare records as necessary.
Monitorand maintain the reception area and notice boards.
Northgate Medical Centre is lookingto recruit a part-time Medical Receptionist. The post is 20 hours per week ona rota basis. Weare a forward-thinking friendly practice based in Chester City Centre. Our aim is to provide excellent patient carewhilst maintaining a good work life balance.We are a training practice for Medical Students, GP Registrars,Foundation GPs and Student Nurses. Northgate Medical Centre is alsopart of Chester Central Primary Care Network (CCPCN) which is a collaborationof 6 GP Practices within Chester City Centre.The PCN team already includes,Social Prescribing Link Workers, Health & Wellbeing Coaches, Counsellors, aClinical Pharmacist, a Pharmacy Technician, a Dietician, Paramedics, MentalHealth Practitioner, Occupational Mental Health Therapist and a CareCoordinator.
To be responsible for undertaking a wide range of reception dutiesand the provision of general support to the multidisciplinary team. You will also attend regularstaff training meetings and contribute towards these.
To act as the central point of contact for patients, thedistribution of information, messages and enquiries for the clinical team,liaising with multi-disciplinary team members and external agencies such assecondary care and community service providers.
The reception team are responsible forcreating a positive and caring patient experience, assisting and directingpatients in accessing the most appropriate service or healthcare professionalin a courteous and efficient manner.Previous experience of working in a healthcare setting, Primary Care or NHS
GCSE Maths and English (C or above) - Desirable
Any qualification in administration work - Desirable
Clear and polite telephone manner. Clear Communication skills both verbally and in writing, to a wide range of individuals
Competent use of Office and Outlook
Ability to follow policy and procedure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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