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Medical Receptionist

4 months ago

Chester Cheshire, United Kingdom Northgatemedicalcentre Full time

The ideal candidate will beexpected to develop their role and become a fully integrated member of thepractice team; they must be a highly motivated person with a positive attitudeand excellent communications skills.

Medical Receptionists are responsible for dealing with all mattersconcerning the care of patients either face to face or by telephone. Aprofessional approach is essential for the day to day running of thepractice. The Reception and Administration team creates a positive,friendly and caring patient experience, responsible for both the traditionalreception role of welcoming and signposting patients to appropriate healthcareprofessionals and administering the busy back-office work of prescriptions,coding correspondence, and providing task-based support to the clinicians andmanagement.

This is a fast-pacedrole in a busy and demanding environment. We need our team to be flexible,resilient, well organised, and able to problem-solve and multi-task whilstmaintaining a friendly and approachable manner. A vital part of the role is toprovide excellent patient care and communication. It is essential to remain calm and empathicwith a professional manner. You must alsobe assertive in demanding situations which arise. Previous experience in the NHS is anadvantage but not essential for this post as full training will be given.

Main duties of the job

Main PrimaryDuties of the Job

a. Bookingpatient appointments as appropriate on the practice appointment system.

b. Processingprescriptions, coding correspondence, scanning and work flowing documents.

c. Dealingwith general enquiries, making patient review appointments, taking accuratemessages and actioning with appropriate delivery.

d. Providingtask-based support to the Clinicians and Management Team.

e. Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately.

f. Signpostpatients to the correct services.

g. Initiatingcontact with and responding to, requests from patients, team members andexternal agencies.

h. Clinicallycode data on the Practice EMIS system.

i. Dataentry of new and temporary registrations and relevant patient information asrequired.

j. Input accuratedata into patients healthcare records as necessary.

k. Directrequests as appropriate for information, i.e., SAR, insurance/solicitorsletters and DVLA forms to the administrative and Secretarial team.

l. Manageall queries as necessary in an efficient manner.

m. Maintaina clean, tidy, effective working area at all times.

n. Monitorand maintain the reception area and notice boards.

o. Supportall clinical staff with general tasks as requested.

About us

Northgate Medical Centre is lookingto recruit a full time Medical Receptionist. The post is 37 hours per week ona rota basis. Flexibility is needed forthis position.

Weare a forward-thinking friendly practice based in Chester City Centre. Our aim is to provide excellent patient carewhilst maintaining a good work life balance.We are a training practice for Medical Students, GP Registrars,Foundation GPs and Student Nurses. Wehave a practice list size of approximately 8300 patients.

Northgate Medical Centre is alsopart of Chester Central Primary Care Network (CCPCN) which is a collaborationof 6 GP Practices within Chester City Centre.The PCN team already includes,Social Prescribing Link Workers, Health & Wellbeing Coaches, Counsellors, aClinical Pharmacist, a Pharmacy Technician, a Dietician, Paramedics, MentalHealth Practitioner, Occupational Mental Health Therapist and a CareCoordinator.

Job responsibilities

To be responsible for undertaking a wide range of reception dutiesand the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, ordering repeat prescriptions, the processing ofinformation and assisting patients as required. You will also attend regularstaff training meetings and contribute towards these.

To act as the central point of contact for patients, thedistribution of information, messages and enquiries for the clinical team,liaising with multi-disciplinary team members and external agencies such assecondary care and community service providers.

We are looking for a highly organised, positive, motivated personwith excellent communication skills to join our friendly busy team. The reception team are responsible forcreating a positive and caring patient experience, assisting and directingpatients in accessing the most appropriate service or healthcare professionalin a courteous and efficient manner.This is a fast-paced environment and remaining calm in the workplace isessential whilst maintaining a professional approachable manner. You must be able to multi-task and prioritiseyour work for the needs of the Practice.

Person Specification Experience
  • Experience of working with the general public
  • Experience of administrative duties
  • Demonstration of Customer Care Skills
  • Previous experience of working in a healthcare setting, Primary Care or NHS
Qualifications
  • Educated to GCSE level or equivalent - Essential
  • GCSE Maths and English (C or above) - Desirable
  • Any qualification in administration work - Desirable
Skills
  • Strong IT Skills
  • Clear and polite telephone manner. Clear Communication skills both verbally and in writing, to a wide range of individuals
  • Excellent administrative and organisational skills with the ability to prioritise work
  • Competent use of Office and Outlook
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills in a busy fast paced work environment
  • Ability to follow policy and procedure
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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