Medical Receptionist

3 weeks ago


Chester, United Kingdom Northgate Medical Centre Full time

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. - Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. - Working as a dynamic and effective team member to ensure patients are receiving excellent care. - Accurate data input of patient medical records - Opening up/locking up of the practice and maintaining security in accordance with practice protocols - Upholding the practices core values at all times.
- Use EMIS Web clinical computer system to book patients into appropriate clinics. - Signpost patients to appropriate service or healthcare professional. - Always maintain strict confidentiality. - Deal with all general enquiries, explain procedures, make new and follow-up appointments and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Follow practice protocols and procedures. - Opening and sorting the mail in line with the practice protocol. - Receiving deliveries and checking orders are complete - this can be vaccine deliveries, and stationery/supplies. - Scan and work flow all correspondence, reports, results discharge letters etc promptly and accurately, using EMIS Web and Docman 10.
- Action repeat prescription requests either manually or electronically using EMIS computer system. - Advise patients of relevant charges for private (non-General Medical) services, accept over the counter payment and issue receipts for same. - Ensure that all new patients are registered onto the computer system promptly and accurately. - Follow Health and Safety Regulations as set out by the Practice.
- Attending regular staff & training meetings and contribute towards these meetings. - Take responsibility for maintaining a record of own personal and professional development. - To be aware of the Practice Safeguarding protocols and your responsibilities, to attend regular training and to escalate any concerns to the management team. - Any other duties as delegated by the Clinical / Management team.


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