Medical Receptionist
2 days ago
Job summary
The ideal candidate will beexpected to develop their role and become a fully integrated member of thepractice team; they must be a highly motivated person with a positive attitudeand excellent communications skills.
Medical Receptionists are responsible for dealing with all mattersconcerning the care of patients either face to face or by telephone. Aprofessional approach is essential for the day to day running of thepractice. The Reception and Administration team creates a positive,friendly and caring patient experience, responsible for both the traditionalreception role of welcoming and signposting patients to appropriate healthcareprofessionals and administering the busy back-office work of prescriptions,coding correspondence, and providing task-based support to the clinicians andmanagement.
This is a fast-pacedrole in a busy and demanding environment. We need our team to be flexible,resilient, well organised, and able to problem-solve and multi-task whilstmaintaining a friendly and approachable manner. A vital part of the role is toprovide excellent patient care and communication. It is essential to remain calm and empathicwith a professional manner. You must alsobe assertive in demanding situations which arise. Previous experience in the NHS is anadvantage but not essential for this post as full training will be given.
Main duties of the job
Main PrimaryDuties of the Job
a. Bookingpatient appointments as appropriate on the practice appointment system.
b. Processingprescriptions, coding correspondence, scanning and work flowing documents.
c. Dealingwith general enquiries, making patient review appointments, taking accuratemessages and actioning with appropriate delivery.
d. Providingtask-based support to the Clinicians and Management Team.
e. Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately.
f. Signpostpatients to the correct services.
g. Initiatingcontact with and responding to, requests from patients, team members andexternal agencies.
h. Clinicallycode data on the Practice EMIS system.
i. Dataentry of new and temporary registrations and relevant patient information asrequired.
j. Input accuratedata into patients healthcare records as necessary.
k. Directrequests as appropriate for information, , SAR, insurance/solicitorsletters and DVLA forms to the administrative and Secretarial team.
l. Manageall queries as necessary in an efficient manner.
m. Maintaina clean, tidy, effective working area at all times.
n. Monitorand maintain the reception area and notice boards.
o. Supportall clinical staff with general tasks as requested.
About us
Northgate Medical Centre is lookingto recruit a part time Medical Receptionist. The post is 24 hours per week ona rota basis. Flexibility in working days is needed forthis position. These hours may increase in time depending on the needs of the Practice.
Weare a forward-thinking friendly practice based in Chester City Centre. Our aim is to provide excellent patient carewhilst maintaining a good work life balance.We are a training practice for Medical Students, GP Registrars,Foundation GPs and Student Nurses. Wehave a practice list size of approximately 8300 patients.
Northgate Medical Centre is alsopart of Chester Central Primary Care Network (CCPCN) which is a collaborationof 6 GP Practices within Chester City Centre.The PCN team already includes,Social Prescribing Link Workers, Health & Wellbeing Coaches, Counsellors, aClinical Pharmacist, a Pharmacy Technician, a Dietician, Paramedics, MentalHealth Practitioner, Occupational Mental Health Therapist and a CareCoordinator.
Job description
Job responsibilities
To be responsible for undertaking a wide range of reception dutiesand the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, ordering repeat prescriptions, the processing ofinformation and assisting patients as required. You will also attend regularstaff training meetings and contribute towards these.
To act as the central point of contact for patients, thedistribution of information, messages and enquiries for the clinical team,liaising with multi-disciplinary team members and external agencies such assecondary care and community service providers.
We are looking for a highly organised, positive, motivated personwith excellent communication skills to join our friendly busy team. The reception team are responsible forcreating a positive and caring patient experience, assisting and directingpatients in accessing the most appropriate service or healthcare professionalin a courteous and efficient manner.This is a fast-paced environment and remaining calm in the workplace isessential whilst maintaining a professional approachable manner. You must be able to multi-task and prioritiseyour work for the needs of the Practice.
Person Specification
Experience
Essential
Experience of working with the general public Experience of administrative duties Demonstration of Customer Care Skills
Desirable
Previous experience of working in a healthcare setting, Primary Care or NHS
Qualifications
Essential
Educated to GCSE level or equivalent - Essential
Desirable
GCSE Maths and English (C or above) - Desirable Any qualification in administration work - Desirable
Skills
Essential
Excellent communication skills Strong IT Skills Clear and polite telephone manner. Clear Communication skills both verbally and in writing, to a wide range of individuals Excellent administrative and organisational skills with the ability to prioritise work Competent use of Office and Outlook Effective time management skills Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills in a busy fast paced work environment Ability to follow policy and procedure-
Medical Receptionist
5 months ago
Chester, United Kingdom Dr K Guinan and Partners Full timeDr K Guinan and Partners require a MEDICAL RECEPTIONIST to join our friendly and hard-working team at Lache Health Centre, Hawthorn Road, Chester. Hours required (can be discussed) Monday 9.30-6.30pm Tuesday 8-4pm Wednesday 10-6.30 Friday 7.45 - 3pm Minimum wage applies We are seeking a multi-tasker, fast learner and team player. You must be organised...
-
Medical Receptionist
3 weeks ago
Chester-le-Street, United Kingdom CV-Library Full timeStaff partners are working with a local GP Practice in Chester-le-Street for a Medical Receptionist on a permanent basis. Must have Previous experience using EMIS, This is a great opportunity for an experienced Medical Receptionist looking for part time hours , Key requirements: Are you experienced working as a Medical Receptionist and are looking for...
-
Medical Receptionist
2 days ago
Chester-le-Street, United Kingdom Staff Partners Business Full timeStaff partners are working with a local GP Practice in Chester-le-Street for a Medical Receptionist on a permanent basis.Must have Previous experience using EMIS,This is a great opportunity for an experienced Medical Receptionist looking for part time hours ,Key requirements:Are you experienced working as a Medical Receptionist and are looking for your next...
-
Medical Administrator
5 months ago
Chester, United Kingdom Park Medical Centre Full timePark Medical Centre is a successful, growing GP practice in the thriving community of Hoole, Chester. With a population of 10,200 patients. We are looking for an enthusiastic and diligent individual to join our friendly Operations Team in the role of Medical Administrator. The role will be on a part time basis, although full time equivalent shifts may be...
-
Patient Services Receptionist
5 months ago
Chester, United Kingdom Heath Lane Medical Centre Full time**Job summary** We are looking to recruit friendly, enthusiastic receptionists with good organisation and communication skills to join our team. A summary of this role is to provide a point of contact for patients and act as a focal point of communication between patients, doctors, and other medical and admin staff. **Main duties of the job** Reception...
-
Medical Receptionist
5 months ago
Chester, United Kingdom Lache Health Centre Full time**Job Title**: Medical Receptionist Main purpose of the post: Part of a team responsible for the reception/administration in a 3 GP partner practice. Responsible to: Assistant Practice Manager 2 Positions available Job 1 HoursMonday 11 - 6.30pmTuesday 8 - 4pmWednesday 7.45 - 1.45pm Job 2 HoursMonday 8 - 4pmTuesday 10 -- 6.30pmWednesday 8 - 2pmFriday 7.45 -...
-
Receptionist/administrator
5 months ago
Chester, United Kingdom Handbridge Medical Centre Full timeA suitably skilled Receptionist/Administrator is required for this busy GP Practice based in Chester. The role is pivotal to the smooth running of the practice, with duties to include: - Booking appointments using a computerised appointments system - Signposting patients to appropriate services - Receiving and dealing with incoming telephone calls and...
-
Receptionist/administrator
5 months ago
Chester, United Kingdom Handbridge Medical Centre Full timeA suitably skilled Receptionist/Administrator is required for this busy GP Practice based in Chester. The role is pivotal to the smooth running of the practice, with duties to include: - Booking appointments using a computerised appointments system - Signposting patients to appropriate services - Receiving and dealing with incoming telephone calls and...
-
Medical Receptionist
6 months ago
Chester, United Kingdom Northgate Medical Centre Full timeEnsure an effective and efficient reception service is provided to patients and any other visitors to the Practice. - Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. - Working as a dynamic and effective team member to ensure...
-
Chester, Cheshire, United Kingdom Senecahospital Full timeJob DetailsJob Title: Clinical Medical Receptionist and SchedulerLocation: Seneca HospitalEducation Level: High School Diploma or EquivalentSalary Range: $16.49 - $21.70 HourlyJob Shift: Day ShiftDescriptionThis is a per diem position at Seneca Hospital. The Central Scheduler and Medical Receptionist will be responsible for greeting patients, answering...
-
Medical Receptionist
5 months ago
Chester, United Kingdom Marches Medical Practice Full time**Job Summary**: Reception Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Reception Responsibilities:...
-
Medical Receptionist
6 months ago
Chester-le-Street, United Kingdom Cestria Health Centre Full timeThe job of a GP receptionist is very diverse, but can be summarised as: Helping patients in person and on the phone with appointments, queries and prescription requests Using the patients computer record and other systems to communicate and accurately input and extract information Being a central point of contact helping coordinate and integrate good health...
-
Medical Receptionist
7 months ago
Chester, United Kingdom Northgate Medical Centre Full timeTo be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, ordering repeat prescriptions, the processing of information and assisting patients...
-
Medical Receptionist
2 days ago
Chester-le-Street, United Kingdom Cestria Health Centre Full timeJob summary We are an Outstanding rated GP practice in Chester le Street looking to expand our friendly and efficient reception team. The right candidate will be enthusiastic, pleasant and professional, and be good with people. You will be working alongside experienced colleagues and the post is open to both new starters and old hands. You will learn...
-
Medical Receptionist
7 months ago
Chester-le-Street, United Kingdom Bridge End Surgery Full time**The purpose of the role is to**: - Offer general assistance to the practice team and project a positive and friendly image to patients and other visits, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety...
-
Medical Frontline Support Associate
2 weeks ago
Chester-le-Street, Durham, United Kingdom Staff Partners Business Full timeStaff partners are working with a local GP Practice in Chester-le-Street for a Medical Receptionist on a permanent basis.This is a fantastic opportunity for an experienced healthcare professional to work in a medical setting such as a GP practice or NHS.Experience working as a Medical Receptionist in a medical setting such as a GP practice or NHS.Our client...
-
Receptionist - Chester
4 weeks ago
Chester, United Kingdom Hotel Indigo Chester Full timeReceptionist - Chester Receptionist 24253.32 per annum Hotel Indigo Chester, Chester At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building,...
-
Receptionist - Chester
4 weeks ago
Chester, United Kingdom Hotel Indigo Chester Full timeReceptionist - Chester Receptionist 24253.32 per annum Hotel Indigo Chester, Chester At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building,...
-
Night Receptionist
5 months ago
Chester, United Kingdom Hotel Indigo Chester Full time**Night Receptionist**: **£22048.00 **per annum****: **Hotel Indigo Chester, Chester**: At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building, half-timbered house and medieval construction in this beautiful...
-
Receptionist - Casual
6 months ago
Chester, United Kingdom Hotel Indigo Chester Full time**Receptionist - Casual**: **£11024 **per annum****: **Hotel Indigo Chester, Chester**: At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building, half-timbered house and medieval construction in this beautiful...
