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Aftersales Supply Planning Specialist
4 months ago
Background
No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.
It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.
McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.
Purpose of Role
As Supply Planning Specialist, you will be part of a team responsible for the on time and stable supply of Aftersales parts to the McLaren Global Retailer Network and to support the development of a lean supply chain.
Principal Accountabilities
- Monitor retailer backorders daily and support the recovery plan to fulfil the order in the agreed time scale, with a primary focus on Vehicles off Road to minimising vehicle downtime.
- Monitor and coordinate performance for products that are attributed to a selected range of suppliers.
- Preparation of daily, weekly and monthly Aftersales reports and KPI’s and investigate all deviations from agreed standards.
- Support with proactive internal communications regarding critical customer cases.
- Coordinate with internal teams to ensure parts availability for successful campaign launches.
- Coordinate the process for customer orders of assembled in-house components, including series Body in Whites
- Continuously being aware of and proactively addressing potential or actual product shortages
- Build relationships with both key internal and external stakeholders at a senior level, supporting all other accountabilities and ensuring that all Aftersales strategies match the overall McLaren business imperatives.
Knowledge, Skills and Experience
- An understanding of the automotive industry (Production and Aftersales) would be highly beneficial.
- Familiar with the specific challenges associated with managing an Aftersales supply chain.
- Experience in supplier management would be beneficial.
- Strong written and verbal communication skills
- Proactive mind-set that contributes creative ideas towards strategic and tactical business challenges
- Ability to influence and engage at all levels to maximise Aftersales share of voice.
- Highly IT literate in Microsoft Operating System & Applications / programs - SAP experience beneficial
- Excellent team player; keeps the organisation’s vision, mission, and values at the forefront of decision-making and action.
- Strong problem-solving skills, highly numerate and analytical / detailed approach
Personal Attributes
- Provide a high level of proactive and logical solutions to supply constraints for internal and external customers.
- Professional, well presented and a credible ambassador of the McLaren brand values.
- Adaptable, quick thinking, decisive, showing strong initiative and self-determination.
- Well organised, demonstrating a methodical approach and meticulous attention to detail.
- Team player willing to support others and adopt a flexible approach.
- Able to maintain a consistent high level of work and output in a dynamic working environment.
