Aftersales Development Specialist

2 weeks ago

Woking Surrey, United Kingdom McLaren Full time

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.

McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.

Purpose of Role

At McLaren Automotive, our vision is not only to become the iconic sports car manufacturer but also to deliver breathtaking, iconic and innovative new technology to the automotive industry. We recognise that we can only achieve our vision with the dedication and collaboration of our world-class employees. It is our mission to become the employer of choice within the global automotive industry.

Reporting to the Commercial & Aftersales Business Development Manager, the Aftersales Development Specialist will assist in the development and management of new & existing products and programmes that drive customer loyalty and vehicle retention, ensuring that owning a McLaren is an extraordinary experience.

The Aftersales Development Specialist will support the growing Aftersales parts & accessories business through the creation of innovative customer-focused products, services, campaigns & incentives which deliver exceptional customer service and profitability throughout the vehicle life cycle.

The Aftersales Development Specialist will be responsible for launching new Aftersales programmes to a global audience encompassing Customers, Retailers, Regional colleagues, and internal teams.

Principal Accountabilities

  • To help shape, develop and manage class-leading Aftersales initiatives and processes to drive Customer Retention, ensuring that McLaren customers remain loyal to the brand and its Retailer Network
  • Strong understanding of incentive programmes, commercial offers, and marketing strategies that drive sales of aftersales products and services.
  • To assist in the management, maintenance, and development of the McLaren Extended Warranty Programme
  • To assist in the management, maintenance, and development of the McLaren Extended Service Plan Programme
  • To act as the first point of contact for operational topics with our third-party programme providers
  • To contribute to continually enhancing service levels and customer experience throughout all McLaren/Retailer Aftersales touchpoints, to deliver best-in-class customer experience.
  • To assist in the production of key performance reports for communication both internally and to the Retailer network. This will include data sourcing, analysis, creation and presentation of the information requiring high levels of accuracy and clarity using Microsoft Office tools.
  • Regular interaction with regionally based colleagues to understand market opportunities & challenges, implementing bespoke actions to create future products and initiatives.
  • Create and develop Retailer and Customer facing communication collateral/assets to support a variety of Aftersales Programmes, both independently and in conjunction with internal colleagues and suppliers
  • To help shape, develop and manage class-leading Aftersales initiatives and processes to drive Customer Retention, ensuring that McLaren customers remain loyal to the brand and its Retailer Network
  • Strong understanding of incentive programmes, commercial offers, and marketing strategies that drive sales of aftersales products and services.
  • To assist in the management, maintenance, and development of the McLaren Extended Warranty Programme
  • To assist in the management, maintenance, and development of the McLaren Extended Service Plan Programme
  • To act as the first point of contact for operational topics with our third-party programme providers
  • To contribute to continually enhancing service levels and customer experience throughout all McLaren/Retailer Aftersales touchpoints, to deliver best-in-class customer experience.
  • To assist in the production of key performance reports for communication both internally and to the Retailer network. This will include data sourcing, analysis, creation and presentation of the information requiring high levels of accuracy and clarity using Microsoft Office tools.
  • Regular interaction with regionally based colleagues to understand market opportunities & challenges, implementing bespoke actions to create future products and initiatives.
  • Create and develop Retailer and Customer facing communication collateral/assets to support a variety of Aftersales Programmes, both independently and in conjunction with internal colleagues and suppliers
Due to the nature of this role, the Aftersales Development Specialist will be responsible for the ownership and delivery of multiple projects simultaneously.

Knowledge, Skills and Experience

  • Automotive retailer aftersales experience in the luxury segment preferred.
  • Suited to someone who is currently working as a senior service advisor or junior aftersales manager.
  • Familiar with industry aftersales products, services and incentive programs
  • High level of customer orientation
  • Experienced with Microsoft Office tools.
  • The ability to deliver projects within set timelines.
  • Strong written and verbal communication skills
  • Proactive mindset that contributes creative ideas towards strategic and tactical business challenges
  • Experience working in a fast-paced and dynamic environment.
  • Comfortable with data and has an analytical mindset.
  • Experience in automotive manufacturer operations beneficial
Personal Attributes
  • Good team player with strong cross-functional collaboration skills
  • Creative thinker with a willingness to propose new ideas.
  • Well-presented and professional
  • Naturally customer-centric approach
  • Adaptable, quick thinking, decisive, showing strong initiative and self-determination.
  • Strong planning and good follow-up skills
  • Well organised, demonstrating a methodical approach and meticulous attention to detail.
  • Comfortable with agile working
  • Confident with good interpersonal & communication skills
#J-18808-Ljbffr

  • Innovation Specialist

    7 days ago

    Woking, Surrey, United Kingdom McLaren Motorsport & Automotive Full time

    McLaren Automotive exists to create breath-taking performance road cars. It takes a community to do what we do. McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. As Supply Planning Specialist, you will be part...

  • Aftersales Development Specialist

    1 week ago

    Woking, Surrey, United Kingdom Motorsport-Total.com GmbH Full time

    Background No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars. It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. ...

  • Aftersales Supply Planning Specialist

    7 days ago

    Woking, Surrey, United Kingdom McLaren Motorsport & Automotive Full time

    Background No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars. It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. ...

  • Diagnostic Engineer

    1 week ago

    Woking, Surrey, United Kingdom Motorsport Network Full time

    Background No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars. With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And...

  • Senior Specialist, Network Management

    1 week ago

    Woking, Surrey, United Kingdom Motorsport-Total.com GmbH Full time

    McLaren Automotive exists to create breath-taking performance road cars. It takes a community to do what we do. McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. At McLaren Automotive, our vision is not only to...

  • Pensions Specialist

    3 weeks ago

    Woking, Surrey, United Kingdom Yamaha Motor UK Full time

    Branch UK within our Aftersales Division for the right candidate to join us as Customer Experience managing the performance of our external Customer Contact Centre and team involved with our brand, strive to deliver the best customer experience possible, customer complaints and find appropriate solutions either through ourselves directly or in...

  • Pensions Specialist

    3 weeks ago

    Woking, Surrey, United Kingdom Yamaha Motor UK Full time

    Branch UK within our Aftersales Division for the right candidate to join us as Customer Experience managing the performance of our external Customer Contact Centre and team involved with our brand, strive to deliver the best customer experience possible, customer complaints and find appropriate solutions either through ourselves directly or in...

  • Customer Experience Specialist

    2 days ago

    Woking, Surrey, United Kingdom Yamaha Motor UK Full time

    An exciting opportunity has arisen at Yamaha Motor Europe N.V., Branch UK within our Aftersales Division for the right candidate to join us as Customer Experience Specialist. Reporting to the Manager, Aftersales, you would be responsible for managing the performance of our external Customer Contact Centre and team leading our internal Customer Service...

  • Customer Experience Specialist

    1 day ago

    Woking, Surrey, United Kingdom Yamaha Motor UK Full time

    An exciting opportunity has arisen at Yamaha Motor Europe N.V., Branch UK within our Aftersales Division for the right candidate to join us as Customer Experience Specialist. Reporting to the Manager, Aftersales, you would be responsible for managing the performance of our external Customer Contact Centre and team leading our internal Customer Service...

  • Customer Experience Specialist

    2 days ago

    Woking, Surrey, United Kingdom Yamaha Motor UK Full time

    Job Description An exciting opportunity has arisen at Yamaha Motor Europe N.V., Branch UK within our Aftersales Division for the right candidate to join us as Customer Experience Specialist. Reporting to the Manager, Aftersales, you would be responsible for managing the performance of our external Customer Contact Centre and team leading our internal...

  • Customer Experience Specialist

    18 hours ago

    Woking, United Kingdom Yamaha Motor UK Full time

    An exciting opportunity has arisen at Yamaha Motor Europe N.V., Branch UK withinnour Aftersales Division for the right candidate to join us as Customer ExperiencenSpecialist. Reporting to the Manager, Aftersales, you would be responsible fornmanaging the performance of our external Customer Contact Centre and teamnleading our internal Customer Service...

  • Customer Experience Specialist

    2 days ago

    Woking, United Kingdom Yamaha Motor UK Full time

    An exciting opportunity has arisen at Yamaha Motor Europe N.V., Branch UK withinour Aftersales Division for the right candidate to join us as Customer ExperienceSpecialist. Reporting to the Manager, Aftersales, you would be responsible formanaging the performance of our external Customer Contact Centre and teamleading our internal Customer Service...

  • Customer Experience Specialist

    24 hours ago

    Woking, United Kingdom Yamaha Motor UK Full time

    An exciting opportunity has arisen at Yamaha Motor Europe N.V., Branch UK withinour Aftersales Division for the right candidate to join us as Customer ExperienceSpecialist. Reporting to the Manager, Aftersales, you would be responsible formanaging the performance of our external Customer Contact Centre and teamleading our internal Customer Service...

  • Customer Experience Specialist

    23 hours ago

    Woking, United Kingdom Yamaha Motor UK Full time

    Job DescriptionAn exciting opportunity has arisen at Yamaha Motor Europe N.V., Branch UK withinour Aftersales Division for the right candidate to join us as Customer ExperienceSpecialist. Reporting to the Manager, Aftersales, you would be responsible formanaging the performance of our external Customer Contact Centre and teamleading our internal Customer...

  • Customer Experience Specialist

    24 hours ago

    Woking, United Kingdom Yamaha Motor UK Full time

    An exciting opportunity has arisen at Yamaha Motor Europe N.V., Branch UK withinWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.our Aftersales Division for the right candidate to join us as Customer ExperienceSpecialist. Reporting to the Manager, Aftersales, you would be responsible...

  • Customer Experience Specialist

    17 hours ago

    Woking, United Kingdom Yamaha Motor UK Full time

    An exciting opportunity has arisen at Yamaha Motor Europe N.V., Branch UK within our Aftersales Division for the right candidate to join us as Customer Experience Specialist. Reporting to the Manager, Aftersales, you would be responsible for managing the performance of our external Customer Contact Centre and team leading our internal Customer Service...

  • Customer Experience Specialist

    16 hours ago

    Woking, United Kingdom Yamaha Motor UK Full time

    An exciting opportunity has arisen at Yamaha Motor Europe N.V., Branch UK withinour Aftersales Division for the right candidate to join us as Customer ExperienceSpecialist. Reporting to the Manager, Aftersales, you would be responsible formanaging the performance of our external Customer Contact Centre and teamleading our internal Customer Service...

  • Marketing Specialist

    2 weeks ago

    Woking, Surrey, United Kingdom Trinityrec Full time

    Join to apply for the Email Marketing Specialist role at Trinity Resource Solutions Join to apply for the Email Marketing Specialist role at Trinity Resource Solutions Sign in to save Email Marketing Specialist at Trinity Resource Solutions . Email marketing program development and execution. Evaluation and understanding of campaigns...

  • Learning Specialist

    1 month ago

    Woking, Surrey, United Kingdom IGA Talent Solutions Full time

    Learning Specialist - 6 month FTC Surrey c. £55,000 Immediate Start In this role you’ll be responsible for our digital learning platform ecosystem, managing implementation, content creation and curation for use across the business. You’ll hold the operational relationship with our providers, driving maximum value and delivering engaging learning...

  • Learning & Development Specialist

    4 days ago

    Woking, United Kingdom BOC Linde Full time

    Learning & Development Specialist What you will enjoy doing This is an exciting brand-new opportunity within the BOC business to deliver their vision of a competency based upskilling programme for all our employees across a key area of their business Starting with a learning needs analysis, across the whole organisation you will identify competency...