Aftersales Development Specialist

4 weeks ago

Woking Surrey, United Kingdom Motorsport-Total.com GmbH Full time

Background

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.

McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.

Purpose of Role

At McLaren Automotive, our vision is not only to become the iconic sports car manufacturer but also to deliver breathtaking, iconic and innovative new technology to the automotive industry. We recognise that we can only achieve our vision with the dedication and collaboration of our world-class employees. It is our mission to become the employer of choice within the global automotive industry.

Principal Accountabilities Knowledge, Skills and Experience

  • Automotive retailer aftersales experience in the luxury segment preferred.
  • Suited to someone who is currently working as a senior service advisor or junior aftersales manager.
  • Familiar with industry aftersales products, services and incentive programs
  • High level of customer orientation
  • Experienced with Microsoft Office tools.
  • The ability to deliver projects within set timelines.
  • Strong written and verbal communication skills
  • Proactive mindset that contributes creative ideas towards strategic and tactical business challenges
  • Experience working in a fast-paced and dynamic environment.
  • Comfortable with data and has an analytical mindset.
  • Experience in automotive manufacturer operations beneficial

Personal Attributes

  • Good team player with strong cross-functional collaboration skills
  • Creative thinker with a willingness to propose new ideas.
  • Well-presented and professional
  • Naturally customer-centric approach
  • Adaptable, quick thinking, decisive, showing strong initiative and self-determination.
  • Strong planning and good follow-up skills
  • Well organised, demonstrating a methodical approach and meticulous attention to detail.
  • Comfortable with agile working
  • Confident with good interpersonal & communication skills
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