Client Order Management Specialist

2 weeks ago

United Kingdom Legal & General Full time

Legal & General is one of Europe’s largest asset managers, providing clients and partners with complex, responsible investment solutions, across public and private markets. As a global investor, we are present where our clients most need us – from Hong Kong and Singapore, to Chicago and major European financial hubs.

Created by combining our investment management (LGIM) and asset origination (LGC) capabilities, our Asset Management division works with our Institutional Retirement and Retail divisions to benefit our clients and customers – which include individual savers, pension scheme members and global institutions – and deliver enhanced shareholder returns.

Joining us means becoming part of a market-leading team, with capabilities across the full spectrum of asset classes, with an enduring commitment to responsible investment and creating long-term, sustainable value for our clients and partners.

Job Description

This role is working in a busy Client Order & Transfer Agency Services team covering LGIM’s range of pooled Investment Vehicles and Segregated Portfolios, ensuring all client instructions are validated and processed in a timely manner and within the defined working and control environment.

What you'll be doing:

  • Developing and maintaining effective Client and Service Provider relationships, working closely with relevant parties to ensure service provision supports team’s objectives/goals
  • Managing the resolution of day-to-day operational issues or errors and resolve anomalies to ensure high-level of customer service and accurate transactions
  • Taking ownership, designing and enhancing operational processes in conjunction with appropriate systems to support functional processing. Participation in change initiatives representing the needs of the department. Proactively identify process improvements, service and risks to ensure client service is robust to meet capacity and stakeholder requirements. Robust support and implementation of projects/initiatives
  • Continuously review of team procedures, policies, and systems. Recommend and lead the creation and automation of operational processes and procedures to ensure continuous improvement
  • Maintaining procedure manuals, task lists and Risk Maps as necessary and ensure procedural enhancements are implemented and communicated to team members as required. Continuously review controls to ensure in line with current business processes
  • Maintaining detailed knowledge of fund platform operation processes and system.
  • Evaluating the system integrity to ensure its robust and trusted in order to support the departments objectives to enable an efficient operational service delivery in compliance with regulatory requirements
  • Examining and evaluating departmental processes and procedures to ensure client service is maintained by prioritising work input/output

Qualifications

Who we're looking for:

  • Proven experience of dealing
  • Previous financial services exposure, ideally in an operational environment.
  • Have a strong understanding of fund management and investment operations processes
  • Strong ability to follow policies and procedures with ability to manage risk
  • Microsoft Excel intermediate to advanced level
  • Strong communication skills both verbally and written, with an ability to successfully articulate issues clearly and logically.
  • A proven track record of being flexible, adaptable, and able to multi-task in a fast paced and changeable environment.
  • Evidence of effective working relationships with stakeholders.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online
  • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.

  • Temporary Administrator/ Office Assistant

    1 week ago

    United Kingdom Icebox - Ice Specialist Full time €27,500

    Office Admin - At UK's leading ice & ice sculpture company - Icebox! We are the UK & Europe’s leading ice specialist catering to the industry’s leading-edge event organisers, PR and marketing agencies. Based in Central London, our small, dynamic team is looking to recruit a like-minded individual to join us in the office as our first point of...

  • Client Account Specialist

    3 weeks ago

    United Kingdom People Source Consulting Full time

    Overview:People Source Consulting is currently seeking a Client Account Specialist to assist in managing client relationships and support the Media Sales division.Key Responsibilities:The individual in this position will be responsible for:Facilitating the resolution of ticket requests from internal stakeholders, acting as a liaison to address client and...

  • Client Service Manager

    3 weeks ago

    United Kingdom Davies Full time

    Client Service Manager – Property (Core & Volume) Permanent, full-time 35 hours a week, home-based role with travel to Davies and client offices as required Property insurance experience is essential Client Service Managers are vital day-to-day points of contact for Davies insurance market clients. Commercially astute and excellent communicators,...

  • Client Service Manager

    1 week ago

    United Kingdom Davies Full time

    Client Service Manager – Property (Core & Volume) Permanent, full-time 35 hours a week, home-based role with travel to Davies and client offices as required Property insurance experience is essential Client Service Managers are vital day-to-day points of contact for Davies insurance market clients. Commercially astute and excellent communicators,...

  • Client Support Specialist

    3 weeks ago

    United Kingdom Beauparc Limited Full time

    Position OverviewJoin Beauparc Limited as a Client Support Specialist and leverage your outstanding communication abilities to provide exceptional service to our clients. About UsWe are committed to fostering a dynamic and supportive environment where individuals can thrive and develop their skills. No prior experience is necessary; we welcome motivated...

  • Client Relations Specialist

    3 weeks ago

    United Kingdom AVOMIND Full time

    About AVOMINDAVOMIND is a premier provider of on-demand expertise, connecting investors and business leaders with the knowledge necessary for success. Founded in 2008, our organization operates globally with a dedicated team of over 1500 professionals across nine international locations.Role OverviewThe Client Service Associate plays a crucial role in...

  • Client Relations Specialist

    3 weeks ago

    United Kingdom AVOMIND Full time

    About AVOMINDAVOMIND is a prominent entity in the realm of on-demand knowledge, facilitating connections between investors and industry leaders with the expertise essential for success. Founded in 2008, our organization is guided by a team of innovative leaders and operates across multiple international locations, supported by a dedicated workforce of over...

  • Client Service Specialist

    1 month ago

    United Kingdom Alexander Lloyd Full time

    Client Service Specialist Here at Alexander Lloyd, we are partnered with a leading Employee Benefits consultancy that are continuing their growth across the business but specifically within their Corporate Healthcare division. Role & Responsibilities: Supporting consultants with their healthcare schemes Being the point of contact for client queries and...

  • Client Service Specialist

    1 month ago

    United Kingdom Alexander Lloyd Full time

    Client Service SpecialistHere at Alexander Lloyd, we are partnered with a leading Employee Benefits consultancy that are continuing their growth across the business but specifically within their Corporate Healthcare division.Role & Responsibilities:Supporting consultants with their healthcare schemesBeing the point of contact for client queries and resolving...

  • Client Service Specialist

    1 month ago

    United Kingdom Alexander Lloyd Full time

    Client Service SpecialistHere at Alexander Lloyd, we are partnered with a leading Employee Benefits consultancy that are continuing their growth across the business but specifically within their Corporate Healthcare division.Role & Responsibilities:Supporting consultants with their healthcare schemesBeing the point of contact for client queries and resolving...

  • Client Relations Specialist

    3 weeks ago

    United Kingdom AVOMIND Full time

    Client Service AssociateAbout AVOMINDAVOMIND is a dynamic and expanding international organization that links business executives with industry specialists. With a diverse workforce of over 1500 employees from more than 60 countries, we deliver on-demand knowledge services to a wide range of clients. Our reputation is built on a swift, client-centric...

  • Operations Manager

    7 days ago

    United Kingdom Rockfield Specialist Recruitment Full time

    Operations Manager Our client is a well-established SME, a leader in their field, delivering a specialist repair based service to their clients, across the UK. They’re enjoying a prolonged period of growth and in line with this, they seek to appoint a new Operations Manager whose role it will be to facilitate their expansion and capitalise upon the...

  • Operations Manager

    1 week ago

    United Kingdom Rockfield Specialist Recruitment Full time

    Operations Manager Our client is a well-established SME, a leader in their field, delivering a specialist repair based service to their clients, across the UK. They’re enjoying a prolonged period of growth and in line with this, they seek to appoint a new Operations Manager whose role it will be to facilitate their expansion and capitalise upon the...

  • Office Administrator

    1 week ago

    United Kingdom Icebox - Ice Specialist Full time €27,500

    Office Admin - At UK's leading ice & ice sculpture company - Icebox! We are the UK & Europe’s leading ice specialist catering to the industry’s leading-edge event organisers, PR and marketing agencies. Based in Central London, our small, dynamic team is looking to recruit a like-minded individual to join us in the office as our first point of contact...

  • Engineering Manager

    1 week ago

    United Kingdom Client Server Full time €90,000

    Senior Engineering Manager (Agile) Nottingham / WFH to £90k Do you enjoy leading and developing successful Agile tech teams? You could be progressing your career, in an impactful Senior Engineering Manager role at a B2B tech company that provides a range of software solutions to energy suppliers from small start-ups through to major household names,...

  • Engineering Manager

    1 week ago

    United Kingdom Client Server Full time €90,000

    Senior Engineering Manager (Agile) Nottingham / WFH to £90k Do you enjoy leading and developing successful Agile tech teams? You could be progressing your career, in an impactful Senior Engineering Manager role at a B2B tech company that provides a range of software solutions to energy suppliers from small start-ups through to major household names,...

  • Senior Engineering Manager Agile

    1 week ago

    United Kingdom Client Server Full time €90,000

    Senior Engineering Manager (Agile) Nottingham / WFH to £90k Do you enjoy leading and developing successful Agile tech teams? You could be progressing your career, in an impactful Senior Engineering Manager role at a B2B tech company that provides a range of software solutions to energy suppliers from small start-ups through to major household names,...

  • Senior Engineering Manager Agile

    1 week ago

    United Kingdom Client Server Full time €90,000

    Senior Engineering Manager (Agile) Nottingham / WFH to £90k Do you enjoy leading and developing successful Agile tech teams? You could be progressing your career, in an impactful Senior Engineering Manager role at a B2B tech company that provides a range of software solutions to energy suppliers from small start-ups through to major household names,...

  • Evening Client Support Specialist

    3 weeks ago

    United Kingdom Beauparc Limited Full time

    Position OverviewJoin the dedicated team at Beauparc Limited and leverage your outstanding communication abilities to provide exceptional client support.Role ResponsibilitiesAs an integral member of our Client Support team, you will assist clients throughout their engagements with our organization.We are currently seeking Client Support Specialists to...

  • Service Desk Manager Windows Azure

    1 week ago

    United Kingdom Client Server Full time €75,000

    Service Desk Manager (Windows Azure) Epsom to £75k Are you an experienced Service Desk Engineer with management / leadership skills? You could be progressing your career as a Service Desk Manager at an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment. As a Service Desk Manager, you will head...