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Client Service Manager
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Client Service Manager – Property (Core & Volume)
Permanent, full-time
35 hours a week, home-based role with travel to Davies and client offices as required
Property insurance experience is essential
Client Service Managers are vital day-to-day points of contact for Davies insurance market clients. Commercially astute and excellent communicators, Client Service Managers immerse themselves in client businesses, pre-empting challenges and proactively identifying opportunities to enhance the relationship. The client service manager role in our core and volume property team involves coordinating the breadth of client engagement from initial onboarding of new clients to the ongoing management of day-to-day engagement and performance reporting.
Client Relationship Management:
Manage day-to-day interactions with a portfolio of core and volume property clients to ensure we meet client expectations and maintain positive relationships.
Build and maintain strong relationships with a variety of technical and supply chain management teams within client organisations.
Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence.
Coordinate internal activity to optimise service delivery relative to client needs and resolve client issues promptly and effectively.
Onboarding and Implementation:
Support the planning and delivery of new property client onboarding, ensuring a smooth and on schedule launch.
Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements.
Performance Management and Reporting:
Liaise with client reporting team to manage the timely and accurate production of client management information ahead of release to clients.
Monitor and report on service performance metrics to clients and internal stakeholders.
Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement.
Immerse yourself in client businesses and stay informed on property market developments in order to pre-empt challenges and opportunities for your clients.
Relationship management experience in the insurance industry
Confident communicator capable of building relationships
Knowledge of the property insurance claims market
Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.
We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
Davies is a community of outstanding people. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.
We make an impact in our communities.
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.
