Client Service Associate
4 weeks ago
About AVOMIND
We connect business leaders with experts who possess the knowledge they need. Our company is one of the fastest-growing global organizations, employing 1500+ colleagues from 60+ nationalities. We operate at the heart of the global knowledge economy, providing a suite of knowledge-on-demand services to investment funds, consultancies, Fortune 500 companies, and nonprofits.
About the Role
As a client service associate, you'll focus on client service and revenue generation. You'll be the connection point between clients and industry experts. After initial training, you'll start fielding incoming briefs from clients assigned to you. You'll spend a large portion of your time on the phone and email, identifying the best experts to suit client needs. Once you've found the right expert, you'll connect them with clients across various formats. Your responsibilities will include:
- Understanding client needs and the available expert pool for the project
- Sourcing and engaging experts using our internal database and external digital directories
- Matching client briefs with the most relevant experts and appropriate interaction formats
- Scheduling and managing all client-to-expert interactions
- Delivering an excellent client experience through fast, accurate recommendations and proactive follow-ups
About the Program
The two-year Client Service Graduate Program is a springboard for ambitious graduates who want to embark on an accelerated commercial career. After two years, associates are eligible for manager promotion, providing them with leadership responsibilities over 2-5 people early in their career. After a further three years, they are eligible for promotion to vice president, entrusted with running a multi-million-dollar book of business.
Requirements
- Equivalent of 2:1 or above achieved in a Bachelor's degree and noteworthy extracurriculars
- No prior work experience is necessary, but relevant internships and other evidence of interest in business and a commercial career are desirable
- Alignment with our values: we look for driven, results-orientated, adaptable, humble, and empathetic individuals
- Fluency in English and German required (native speaker or C1 level will be assessed); another modern European language would be a plus
Compensation and Benefits
- Average total first year compensation: £43,000 consisting of (i) fixed annual base salary of £36,000 and (ii) variable compensation based on performance
- 4% matched pension contribution on qualified earnings
- Comprehensive private health insurance coverage and dental insurance
- 25 vacation days, 9 company holidays & business closure during winter holiday week
- In office Monday to Thursday (option to WFH each Friday and four extra days/quarter)
- Perks: Subsidized lunch, complimentary breakfast & snacks, corporate gym rates, iPhone and MacBook Pro for work
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