Customer Services Representative

2 weeks ago

Shiremoor Tyne and Wear, United Kingdom Northern Powergrid Full time €28,401

Do you want to help power your career and be part of an evolving energy industry?​​
We have some exciting and rewarding opportunities for Customer Service professionals based in the North East, as Pro-active on-site Customer Service Response Agents.

The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.

If you have the enthusiasm and ability to deliver an outstanding customer experience and a full UK driving licence, we will support you with the rest. Our Pro-active on-site Customer Service Response Agents are at the very heart of our business – they really are Team Powergrid

We are looking for people with a ‘Customer First’ mindset, to provide a professional, quality service to our customers as we strive to continually deliver a consistent 10 out of 10 experience to all our customers.

Providing pro-active welfare on-site support during long duration (6 hour) power cuts. Using initiative and appropriate judgement to provide personalised, practical support.
•Identify priority service membership customers that need additional support
•Carry out detailed assessments of our customers needs and ensure we deliver the support required to achieve the best outcome for the customer
•Accurately record all customer interactions and support delivered on-site
•Be a brand ambassador, identifying customer needs to refer into our partners for further support, i.Work with the Customer Vulnerability Manager in identifying any improvements to our enhanced service offering and how it is delivered onsite
•Identify and register customers for Priority Service Membership that are not currently signed up but would benefit from being a member
•Resolution of complaints on-site and support regional resolution of complaints

Company car allowance
•Enrolment in our pension scheme with a generous company contribution
•25 days annual leave entitlement, increasing with length of service
•Fully supported and structured training programme
•Reward and recognition scheme

Make a difference and support customers within your community
•Be actively involved in your regions’ journey to net zero
•To provide support to local and vulnerable people in your region
•Achieved 2 A-Levels C or above, or NVQ Level 3, or ONC in Business Management
•Confident in handling a wide range of customer contacts, with a focus on delivering a high standard of customer experience
•A strong team player who supports internal colleagues
•Attention to detail -an ability to work accurately in line with set policies and procedures and able to identify when a variation is needed and escalate accordingly
•Good IT skills including use of Microsoft applications specifically Outlook, Word and Excel
•Full UK driving licence
•Flexible to support our customers when needed, working between 6am and 7pm Monday to Friday and covering one weekend in 3 on standby

com/careers to find out more about this and other career opportunities. ​

Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.

Consequently, as this role may involve visiting and entering our customers’ premises, please be aware that the successful candidate will be subject to a basic Disclosure and Barring Service (DBS) check. Please confirm in your application if you are content for this check to be completed.

  • Customer Service Representative

    3 weeks ago

    Tyne And Wear, United Kingdom OpSec Security Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at OpSec Security. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    3 weeks ago

    Tyne and Wear, United Kingdom OpSec Security Full time

    Job SummaryThe Customer Service Representative will provide exceptional support to our customers, ensuring a high level of satisfaction throughout the order and supply process. This role involves working closely with the customer care team to deliver professional, effective, and efficient customer support services.Key ResponsibilitiesProcess and expedite...

  • Customer Service Representative

    3 weeks ago

    Tyne And Wear, United Kingdom OpSec Security Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at OpSec Security. As a key member of our customer care team, you will be responsible for providing exceptional support to our customers, ensuring timely and efficient order processing, and maintaining accurate records.Key ResponsibilitiesProcess...

  • Customer Services Representative

    6 months ago

    Tyne and Wear, United Kingdom March Recruitment Full time

    Recruiter: Lynne Cepollina **Job Type**: Temporary Town/City: Westerhope County: Tyne and Wear Salary/rate: £11.24 per hour Job ref: J13182LC **Responsibilities of a Customer Services Representative** - Maintaining and updating customer account master data, or engaging the Customer Master Data team when changes cannot be made locally - Taking card...

  • Customer Service Representative

    1 month ago

    newcastle-upon-tyne, tyne and wear, United Kingdom CBSbutler Full time

    Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank.The ideal candidate is happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing...

  • Customer Service Representative

    4 days ago

    Tyne And Wear, United Kingdom Marks & Spencer Full time

    Role OverviewThis Customer Assistant role at Marks & Spencer offers an exciting opportunity to deliver exceptional customer experiences in a dynamic retail environment.The ideal candidate will possess excellent communication skills, a passion for delivering high-quality customer service, and the ability to work effectively as part of a team.Job DescriptionAs...

  • Customer Service Representative

    1 month ago

    Tyne and Wear, United Kingdom SING UP Full time

    About the RoleWe're seeking a highly skilled and dedicated individual to join our Operations Team as a Customer Support Assistant. As a key member of our team, you will play a vital role in supporting our customers through phone and email inquiries, while also assisting the wider staff team with various tasks.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    1 month ago

    Tyne and Wear, United Kingdom SING UP Full time

    About the RoleWe're seeking a highly skilled and dedicated individual to join our Operations Team as a Customer Support Assistant. As a key member of our team, you will play a vital role in supporting our customers through phone and email inquiries, while also assisting the wider staff team with various tasks.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Agent

    2 weeks ago

    Shiremoor, North Tyneside, United Kingdom Northern Powergrid Full time £28,401

    Customer Service Representative OpportunityAre you passionate about delivering exceptional customer experiences? Do you have a 'Customer First' mindset? We're looking for a skilled Customer Service Representative to join our team at Northern Powergrid.Key Responsibilities:Provide proactive on-site customer support during long duration power cuts.Use...

  • Customer Service Representative

    3 weeks ago

    Shiremoor, North Tyneside, United Kingdom Farmfoods Full time

    Job Summary:We are seeking a skilled and enthusiastic Retail Assistant to join our team at Farmfoods. As a Retail Assistant, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales targets.Key Responsibilities:Provide a warm and...

  • Customer Service Representative

    4 weeks ago

    Howden-le-Wear, Durham, United Kingdom Welcome Break Full time

    Customer Service OpportunitiesWelcome Break is a leading provider of motorway service stations and welcome breaks, offering a range of food, beverage, and retail services to travelers.We are currently seeking Customer Service Representatives to join our team at various locations across the UK.About the RoleAs a Customer Service Representative, you will be...

  • Customer Service Representative

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time £17

    Customer Service RepresentativeAre you looking for a challenging role in customer service? We have an exciting opportunity for a Customer Service Representative to join our team on a 6 months contract with the possibility of extension. As a Customer Service Representative, you will be responsible for supporting customers with any enquiries they may have...

  • Customer Service Representative

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Full time

    At Randstad Technologies, we are seeking a Customer Service Representative to join our team in Newcastle.Job DescriptionWe are looking for a skilled Customer Service Representative to handle a variety of customer interactions efficiently and effectively. The ideal candidate will have prior experience in customer service or customer support roles, with a...

  • Customer Service Representative

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Digital Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Randstad Digital in Newcastle. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide professional and courteous support to...

  • Customer Service Representative

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Digital Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Randstad Digital in Newcastle. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide professional and courteous support to...

  • Customer Service Representative

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Global Technology Solutions Ltd.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Global Technology Solutions Ltd.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Hessle and Hill Top, United Kingdom CarSupermarket Full time

    Customer Service Representative Job DescriptionWe are seeking a CUSTOMER SERVICE REPRESENTATIVE to join our team. As a CUSTOMER SERVICE REPRESENTATIVE, you will be responsible for providing exceptional customer service and support to our clients. This includes responding to customer inquiries, resolving issues, and providing solutions to customer...

  • Customer Service Representative

    1 month ago

    Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team in Newcastle. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and providing assistance in a fast-paced environment.Key...

  • Customer Service Representative

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team in Newcastle. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and providing assistance in a fast-paced environment.Key...