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Change Manager

4 months ago

City of London Greater London, United Kingdom JSS Transform Full time

Are you ready to drive transformation and enhance customer experience? I'm looking for a proactive Change Manager to lead significant changes. This role is pivotal in serving as the primary point of contact during transformations, ensuring smooth transitions, and maintaining stellar communication both internally and externally. Apply (by clicking the relevant button) after checking through all the related job information below. Key Responsibilities:

  • Act as the single point of contact for all transformation queries, enhancing customer experience during changes.
  • Support and guide business users at all levels to foster successful adoption and implementation of new processes.
  • Collaborate with corporate communications to manage external messaging related to transformation.
  • Develop action plans for senior leadership to secure their role as change champions.
  • Partner with Learning & Development to curate and implement effective training programs.
  • Ensure seamless operational transitions and optimise change timing to align with business operations.
  • Proactively manage risks and devise strategies to mitigate resistance.
Experience required
  • A strong background in change management within Commercial Lines Insurance
  • Excellent communication and leadership skills.
  • A knack for strategic planning and risk management.