Infrastructure Maintenance Protection Co-ordinator

2 weeks ago


London, United Kingdom Energy Jobline ZR Full time

Job Description

JOB DESCRIPTION

About Us

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone.

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

We are currently seeking an Infrastructure Maintenance Protection Co-ordinator, to be the primary interface with our internal and external stakeholders to protect our assets and reputation within agreed timescales. Manage activities within agreed resource levels and budgets to meet expectations.

About the role

Key Accountabilities

1. Manage the interface with local authorities, key stakeholders and internal Communications teams, specifically Community Relations, in dealing with and resolving public complaints within agreed timescales.

2. Provide safety & technical advice and conditions to stakeholders to enable compliance with our company's policies and standards.

3. Manage environmental issues to maintain compliance with environmental legislation.

4. Manage the process to recover Third Party costs against our company where appropriate & protect us from possible liability claims.

5. Manage the proactive and reactive mitigating actions taken by the Delivery Unit to achieve the highest levels of customer satisfaction.

6. Undertake an appropriate programme of work quality checks.

7. Develop, agree & manage a plan of works, compliant with company Standards that satisfy all stakeholders expectations.

8. Manage the budgetary spend for contractor resource and staff where instructed.

9. Manage in conjunction with the local Community Relation Manager the pre-notification process between our company and our lineside neighbours for any works which will affect them.

10. Manage the expectation of our neighbours to protect the reputation of our company.

Job Skills, Experience and Qualifications

Essential

  • Qualified to HND/HNC level or equivalent experience
  • In depth understanding of corporate policy regarding dealing with public complaints
  • Proven successful track record in customer relationship management
  • Able to demonstrate highly developed problem solving skills
  • Able to demonstrate excellent interpersonal, influencing, communication and organisation skills
  • Proven ability in influencing internal & external stakeholders
  • Detailed knowledge of our company Standards
  • Good knowledge of the Statutory Railway Notices; including by-laws

Desirable

  • Knowledge of operational railway environment
  • Experience of Outside Parties Work
  • Detailed knowledge of functional disciplines including maintenance and operations
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